Manager, Operations

The Manager, Operations, is responsible for overseeing the day-to-day execution of transportation and logistics operations within a terminal or assigned region. This role ensures service delivery, operational efficiency, safety compliance, and team leadership while aligning activities with business objectives. The Manager, Operations plays a key role in optimizing resources, supporting customer satisfaction, and driving performance across departments.

Summary of Essential Job Functions

Operational Oversight

• Oversees all aspects of terminal or regional operations, including scheduling, dispatch, routing, and load execution.
• Ensures compliance with safety, environmental, DOT, and company regulatory standards.
• Monitors KPIs such as on-time performance, utilization, cost-per-load, and asset productivity.
• Coordinates with departments such as maintenance, safety, and recruiting to maintain seamless workflow.
• Manages day-to-day problem resolution, service delays, and escalations in real time.

Team Leadership & Development

• Leads and develops frontline supervisors, dispatchers, and support staff.
• Conducts performance evaluations, coaching sessions, and training initiatives.
• Creates a culture of accountability, engagement, and high performance.
• Ensures team alignment with operational goals and company values.

Customer & Partner Engagement

• Serves as the primary contact for key customer accounts at the local/regional level.
• Ensures operational teams meet or exceed customer expectations.
• Proactively identifies service issues and implements corrective actions.
• Partners with commercial teams to support growth and retention initiatives.

Administrative & Financial Management

• Prepares and manages terminal budgets, labor planning, and cost controls.
• Analyzes financial and operational reports to identify areas for improvement.
• Ensures compliance with internal policies, audits, and record-keeping standards.