Supervisor, Operations

The Supervisor, Operations reports to the Manager, Operations and oversees the daily operations related to shipping, receiving, and packaging. This role ensures seamless workflows by identifying and resolving potential issues, optimizing processes, and enhancing overall performance. The supervisor works collaboratively with cross-functional teams to align operations with organizational objectives while maintaining compliance with company policies, safety procedures, and core values.

Summary of Essential Job Functions

• Team Management: Monitor performance, provide training and mentorship, and motivate employees while ensuring proper task delegation. Address conflicts and foster a productive workforce in compliance with procedures and policies.
• Data Analysis & Reporting: Track key performance metrics, including quality, cost, delivery, and productivity, and report findings to upper management for informed decision-making.
• Communication & Coordination: Collaborate with multiple departments, including sales, customer service, marketing, and finance, to optimize operational efficiency and workload distribution.
• Payroll Administration: Review and verify employee payroll, manage overtime hours, vacation requests, and attendance adjustments before submitting for final approval.
• Facility Maintenance: Ensure the cleanliness of the warehouse and surrounding areas in alignment with Operation Clean Sweep standards.
• Quality Assurance: Adhere to quality policies and procedures to minimize customer complaints and uphold product standards.
• Safety & Compliance: Oversee employee adherence to safety protocols, compliance regulations, and documentation. Coordinate with Environmental, Health, and Safety (EHS) teams to maintain a secure workplace.