Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
The Client Support Manager is responsible for supporting revenue retention, client satisfaction, and driving strategic engagement withing their assigned book of business. The Client Support Manager has responsibility for managing day-to-day client management, account plan execution, reporting and analytics, cross-functional coordination, action plan management, and oversight to operational issue resolution. You will work in partnership with Sr Client Success Executives supporting their efforts in account strategy, client relationships, renewal strategy, risk management, presentations and roadmaps. You will translate reporting and analytics into a compelling narrative that informs strategy and decisions that strengthen value, program adoption and growth. The ideal candidate will have a background in managing mid-to-large and jumbo account management.
Location: This position may work remotely anywhere in the United States of America or may work hybrid from our Dublin, Ohio location.
What you’ll do (Essential Responsibilities)
Client Management
Supporting and facilitating weekly client meetings, owning the agenda, minutes and action items. Ensuring all appropriate attendees are invited and attending.
Ensuring all documentation including systems have current client information and updates.
Building and maintaining strong operational and systems knowledge, and risk mitigation.
Establishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution.
Participating in process improvement and annual activities, and administrative duties as required.
Performance Management & Revenue Retention
Leading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value.
Leveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction.
Providing guidance to Client Success Executive IV to optimize the partnership with Quantum Health – e.g. driving member engagement, integrating with other vendor partners.
Reinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long‑term revenue growth.
Cross Functional Alignment
Acting as the primary client liaison within Quantum Health’s operations and cross-functional teams.
Working with the dedicated implementation team as needed to successfully onboard new clients.
Managing resolution for escalated operations issues, ensuring root cause awareness and timely action.
Managing cross-functional operational deliverables, based on client needs, to ensure client and Quantum success. Other duties as assigned
What you’ll bring (Qualifications)
Education: Bachelor's degree in business or equivalent experience.
Experience: 5+ years' relevant experience in client success, consulting, strategic account management, or other applicable area, preferably in healthcare benefits, consulting or related industries.
Strong critical thinking, verbal and written communication, and in-person presentation skills.
Proficient PC skills, including MS Office Suite and CRM software, Salesforce, ServiceNow experience preferred.
Experience with creating and maintaining: Account Plans, Health Score Updates, General Account Status.
Comfortable navigating complex conversations, influencing stakeholders, and driving alignment across internal and external teams.
Ability to translate data into a persuasive, compelling story with clear, actionable insights and recommendations.
25% of travel required as needed – cyclical depending on client needs.
A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
What’s in it for you:
What you should know:
Reasonable Accommodation:
Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams:
Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.
California Employee and Job Applicant Notice of Collection of Personal Information:
If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information.
Please review the notice here:
Use of Technology Notice:
Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.
Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Quantum Health is a health benefits navigation and support company.