Area Service Manager

Name: HireFT
Author: HireFT

Any, IndiaOn-SiteFull-timePosted 3w ago

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Job description

Business Management & Profitability

Owner of Complete Revenue Targets for the Zone for after sales service
Responsible for overall Zone Business Planning & Execution
Responsible to identify, grow and manage ASP ops thus work towards partner retention & sustainability
Responsible after sales service forecast for respective Zone
Engage with all Principal & Partners to create Zone synergy
Engage in planning & actionable to improve CSAT score and other KPI – quarter on quarter
Responsible for inventory management – adhering on time Demand and On time return policy
Ensuring successful launch & execution of New Center and New Activity Initiatives in Zone
Complete ownership of all Business Systems & Processes for Zone
Responsible for cost optimization.
Planning to improve winning ratio and timely BR collections.
Responsible for driving business through effective service management as per agreed SLA
Work in collaboration with other functional Heads.
Competition assessment and business direction.

Customer Management

Building high level engagement & articulate company vision to client's top management.
Responsible for managing customer escalations, customer problems, account conflict and participates in important negotiations with key customers.

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About the company

Quess Corp

Quess Corp is an integrated solutions provider, offering a wide range of services including facility management, HR services, IT services, and industrial services.

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Industry: Business Services
Open roles: 488