Educational Qualifications
· Proven work experience of 2-3 Years as a team leader or supervisor.
· In-depth knowledge of performance metrics.
· Good PC skills, especially advanced MS Excel.
· Degree in Management or training in team leading is a plus.
Skills Required
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Good human relations skills.
- Ability to execute plans outstandingly.
- Basic Supervision Skills.
- Identifying performance gaps and communicating to improvise agents performance.
Responsible For
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
- Coordinate with Operations Manager and agents for delivering results.
