- Workplace: On-site 3 days/week
- Regular or Temporary: Regular
- Weekly Working Hours: 40.00
- Salary Minimum: 121,030.00
- Salary Range Mid: 169,575.00
- Salary Maximum: 218,120.00
- AIP Target %: 20
The Director will be responsible for providing leadership for the Co-Lab Services relationships across the region. Collaborates with Quest lab management, Co-Lab clients, and Quest National Co-Lab team to ensure successful execution of contracted services. Identifies and develops business strategies to maximize Co-Lab client relationships. Is accountable for the accuracy of all services performed by the laboratories under his/her supervision. The preferred location for this position in Roanoke, VA.
Responsibilities
- Establish short- and long-term goals with Co-Lab clients; direct resources in the deployment, management and execution of all aspects of implementation plans to ensure goals are met; and measures compliance in collaboration with administration (Quest Diagnostics and Co-Lab Hospital Site).
- Prepare written monthly reports on Co-Lab goals and integration activities and submit to the RVP, as directed. Establish necessary budgetary controls and maintain costs within budgeting and contractual constraints.
- Apply knowledge of hospital financial operations as it relates to functioning of clinical laboratories. Lead change initiatives related to laboratory hospital information systems, implementation of integration plans, and interface opportunities.
- Responsible for Key Performance Indicators (KPI) / metrics such as: Employees / Quality / Delivery / Costs (Employees: Engagement / Retention / Turnover / Safety) / (Quality: Test not performed/ Lab Mishandles / CAP Proficiency / Training / Audit Outcomes) / (Delivery: Turn Around Time & other Co-Lab site specific metrics) / (Costs: Productivity / Efficiency / Cost Reduction Projects).
- Perform management tasks to include: direct management of staff, workforce planning, staffing, performance management, talent management and staff development.
- Ensure that all testing performed under his/her supervision is according to established, approved procedures and quality control policies and meet contract requirements.
- Work closely with key functional leaders including National Co-Lab Team on critical tactical as well as strategic type issues.
- Support and comply with all Quest Diagnostics and Co-Lab Hospital site policies and procedures. Accountable for implementation and employee compliance with policies and procedures.
- Make recommendations for the purchase of capital equipment.
- Support and participate in the hospital's performance improvement process in an effort to continuously improve the quality of patient care.
- Ensure that the laboratory maintains certification in all testing areas and retains its license.
- Promote mutual respect and professionalism throughout the company and hospital.
- Ensure that client inquiries and problems are handled professionally and expeditiously.
- Perform other duties as directed.
Qualifications
Required Work Experience:
- 6 — 8 yrs. increasingly responsible leadership roles in lab management, business development.
Preferred Work Experience:
- Leadership role in a hospital lab partnership or hospital lab administration strongly preferred.
Knowledge:
- Strong foundational knowledge of: CLIA, CAP, HIPAA, & other regulating / licensing bodies
- Organizational & Strategic Agility
- Operational Excellence including Problem Solving & Financial Mindset
- Technical Competencies
- Bias to results
- Talent Assessment & Organizational Development
- Managerial Courage
- Customer Centric Mindset & Focus
- Excellent interpersonal skills
- Servant leadership style
- Change agent
Skills:
- Ability to develop and sustain strong relationships with hospital, business leader and laboratory professionals.
- Ability to work with and communicate effectively with physicians, hospital and company leadership, staff and customers.
- Strong organizational and analytical skills.
- Effective and demonstrated negotiation and collaboration skills.
- Strong customer focus and understanding of hospital operations. Ability to communicate with high level decision makers in the operations process.
- Personal adaptability and ability to lead change.
- Excellent communication skills (both verbal and written) and strong attention to details.
Education
- Bachelor’s Degree Business or Life Sciences (Required)
- Master’s Degree Master’s degree or MBA in Business Life Sciences strongly preferred. (Preferred)
Licenses and Certifications
- ASCP Certification (Preferred)
Work Requirements
