At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and processes so they can keep work moving as needs change.
For more than 25 years, organizations have turned to Quickbase to solve operational challenges that off-the-shelf software wasn't built for. Today, we’re building on that foundation with new products and new possibilities for how people create, adapt, and improve the systems their work depends on.
Working at Quickbase means helping find better ways forward. We’re a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other.
Title: Sr Operations Analyst
Reporting to: Director, GTM Operations
Location: Bangalore, India
Department: Sales Operations
Overview
Quickbase is seeking a Senior Analyst, Services Operations to serve as the lead operations partner for our Professional Services organization. Your primary charter is to make services delivery repeatable and predictable, its impact on customer outcomes measurable, and its capacity planning.
You will partner with the Services leadership team to define the frameworks, metrics, and models that we use to run the business. Your work will directly shape how we measure customer time to value, how we decide where to invest in services, and how our customer success teams recommend services to customers.
Key Responsibilities
Operations Partnership with Services Leadership
Your primary relationship is with the Services senior leadership team. You are their operations partner for planning, measurement, and decision support — bringing structure and evidence to capacity decisions, investment cases, delivery performance reviews, and the operating cadence that runs the business. When Services leadership needs to know how the organization is performing or what to do next, you are the first call.
From there, you extend that support into the delivery organization, tailoring what you build to how each role works, including Project Managers, Solution Architects, Technical Consultants, and Technical Account Managers.
Systems & Requirements Ownership
Customer Outcome & Services Effectiveness Analytics
Forecasting & Capacity Planning
Automation, AI & Enablement
New Offering Readiness
Required Experience
Important Notices
Recorded Interviews. Quickbase uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.
Interview Integrity. AI is part of how we work at Quickbase — we expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged throughout the selection process. Misrepresentation at any stage may result in removal from consideration for this and future roles.
How We Review Applications We use AI throughout our hiring process to help review, screen, schedule interviews, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person.
Equal Opportunity Statement
Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply – even if you don’t meet every qualification listed. We are proud to be an equal opportunity employer.
Benefits
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Quickbase is a low-code platform that allows businesses to build custom applications to manage their projects, processes, and data.