Service Center Supervisor

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Let’s start with what’s important to you. The Benefits..... Medical Insurance- multiple plans to choose from Dental & Vision Insurance Short Term Disability & Long Term Disability Options Life Insurance Generous PTO plan Paid Holidays Service Center Supervisor

Duties:

401K match Competitive Pay A Service Center Supervisor assists with coordination branch/department operations, performs the day-to-day functions of their team members, and may participate in their team members’ employment cycle Service Center Supervisor Duties include but are not limited to: Interviews, hires, and trains new team members Oversees the daily workflow of the department/branch Liaises with patients, referral sources, and other team members to coordinate patient care Maintains strong working knowledge of, and aids team members in a variety of areas including, insurance coverage criteria and products and services offered by the organization Attends in-services and meetings; assists with meeting management Resolves customer complaints, reports necessary complaints to leadership Enforces team adherence to company policies and procedures.

Ensures team members are familiar with infection control, environment safety, emergency protocols, etc. Communicates regularly and effectively with team members Motivates team members to achieve individual and group goals Participates in team member evaluations, career pathing and development, disciplinary actions, performance improvement plans, and terminations Provides feedback to leaders to help improve business practices; assists in creating ways to deliver excellent customer service or create a better patient care environment Interviews, hires, and onboards new team members.

Oversees new and existing team member training. Performs and oversees referral and customer service operations such as order intake, customer service, insurance verification, documentation verification, prior d. Works with leadership, Sales team, and Procurement to monitor trends and ensure equipment availability Oversees equipment service in compliance with manufacturer suggested guidelines Ensures inventory traceability and equipment manual availability (physical or electronic) Maintains warehouse logs and files Develops and ensures compliance with safety, cleanliness, and maintenance schedules of the facility Monitors the appropriate disposal or equipment and supplies