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    QU

    QuoteCenter

    Retail

    STAFF SOFTWARE ENGINEER

    STORE SUPPORT CENTER, ATLANTA - 9090, United StatesFull-timePosted 1w ago
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    Job description

    With a career at The Home Depot, you can be yourself and also be part of something bigger.

    Key

    Responsibilities:


    • Develop, deploy, operate, and maintain infrastructure platform software for Site Reliability Engineering, with a focus on ensuring the observability, availability, and operational efficiency of enterprise retail store systems.
    • Build and extend internal reliability platforms deployed on Google Cloud Platform and Google Kubernetes Engine, using infrastructure-as-code tools including Terraform and cdk8s (Cloud Development Kit for Kubernetes written in TypeScript) to provision and manage cloud resources and Kubernetes workloads programmatically.
    • Deploy, configure, tune, and maintain open-source observability systems including Grafana, Loki (log aggregation), Tempo (distributed tracing), Prometheus (metrics collection), Pyroscope (continuous profiling), and AlertManager (alert routing) on Google Kubernetes Engine clusters.
    • Write queries in PromQL, LogQL, and TraceQL to build dashboards, configure alert rules, and troubleshoot production infrastructure issues.
    • Define and implement Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets using Prometheus-based SLI queries and multi-window, multi-burn-rate alerting configurations for monitoring across multiple application services.
    • Develop and maintain operational automation platform infrastructure, including provisioning and managing automation runners on both Kubernetes (via cdk8s) and virtual machines (via Terraform), developing integration plugins, managing access control lists through GitHub-backed configuration, and resolving platform support requests.
    • Build automation to reduce operational toil, including self-service onboarding tools, GitHub Actions CI/CD pipelines for infrastructure deployments, and AI-assisted workflows using GitHub Copilot.
    • Participate in on-call rotation for observability and automation infrastructure.
    • Investigate and resolve production incidents affecting logging, tracing, profiling, and automation platforms.
    • Contribute to blameless post-mortem reviews and implement systemic improvements.
    • Validate platform resilience through destructive and performance testing.
    • Document platform operations, create runbooks, and maintain onboarding guides for internal engineering teams.
    • Telecommuting available.
      Minimum

    Qualifications:


    • Must be eighteen years of age or older.
    • Must be legally permitted to work in the United States.
    • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology Management, Electronics Engineering, or a related field and 3 years of experience in a related occupation. Requires 3 years of experience in the following

    skills:


    • Deploying, configuring, and troubleshooting containerized workloads on Google Kubernetes Engine (GKE) using infrastructure-as-code tools including cdk8s for programmatic TypeScript-based generation of Kubernetes manifests and Helm charts for templated Kubernetes deployments.
    • Provisioning and managing cloud infrastructure on Google Cloud Platform (GCP) using Terraform, including Google Kubernetes Engine clusters, Cloud Storage buckets, BigQuery datasets, Cloud Pub/Sub topics and subscriptions, Cloud SQL instances, Cloud Logging sinks, Compute Engine instances, Identity and Access Management (IAM) policies, and Workload Identity federation.
    • Deploying, operating, and tuning open-source observability platforms on Kubernetes, specifically Loki (log aggregation with LogQL), Tempo (distributed tracing with TraceQL), Prometheus (metrics collection with PromQL), Pyroscope (continuous profiling), and AlertManager (alert routing and silencing).
    • Defining and implementing Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets using Prometheus-based SLI queries, multi-window multi-burn-rate alerting for monitoring frameworks configured through YAML definitions.
    • Building and maintaining operational automation platform infrastructure, including provisioning automation runners on Kubernetes and virtual machines, developing platform integration plugins, managing GitHub-backed access control and runbook configurations, and resolving platform support requests.
    • Programming in Python, TypeScript, or similar for infrastructure automation, platform tooling, observability configuration, and Kubernetes manifest generation.
    • Designing and operating synthetic monitoring platforms deployed to Kubernetes clusters, including test orchestration, result collection via Cloud Pub/Sub, and alerting integration.
    • Configuring Kubernetes security controls including Role-Based Access Control (RBAC), namespace isolation, service accounts, and GCP IAM policies including Workload Identity for secure service-to-service authentication.
    • Building CI/CD pipelines using GitHub Actions for automated testing, building, and deployment of infrastructure platform services, including container image builds, Helm chart packaging, and Terraform plan/apply workflows.
    • Building automation to reduce operational toil in infrastructure operations, including self-service onboarding tools, AI-assisted workflows using GitHub Copilot, and automated support request handling.
    • Troubleshooting production infrastructure issues across distributed systems running on Kubernetes, including diagnosing pod failures, resource contention, network policies, storage issues, and observability pipeline bottlenecks using kubectl, log analysis, and tracing data.
    • Managing secret and credential lifecycle using Google Secret Manager, Kubernetes secrets, and automated credential rotation for platform integrations.

    Job details are sourced from the employer's original posting.

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    About the company

    QuoteCenter

    Working at the world's fourth largest retailer mixes the best of many worlds: cutting-edge technologies meet real business needs meets real customers who spend billions of dollars at our stores in North America. What is it like to work at The Home Depot QuoteCenter? We were a startup once upon a time and much of our startup culture still exists: the agility of a small operation, the impact that comes with being a leader in our industry. Our developers use the latest open source technologies to build new products that facilitate 9-figure project sales at The Home Depot. We invest proactively in our people. We sponsor developer events, including .Net Fringe, NodePDX and PADNUG, and our developers headline workshops to teach Portland-area web developers how we use cutting-edge technology to solve real world problems. The mission of the QuoteCenter product team is to radically reimagine the shopping experience at Home Depot utilizing the latest web technologies and data tools.

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    Industry
    Retail
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