Engagement Intern

Quro Medical is a digital health company that pioneered Hospital-at-Home in Africa, using health technology and real-time data to monitor patients in their own homes. Our aim is to build the largest virtual hospital on the continent, offering world-class healthcare at much lower cost. Our Engagement team at Head Office keeps referrals and admissions moving, so patients and clinicians can rely on us. 

Role Overview 

A supervised, hands-on internship where you will learn how patient referrals and admissions are coordinated, working alongside experienced officers who guide and check your work. 

 Key responsibilities 

• Capture and update patient data in electronic systems and digital folders, with checks from your supervisor 
• Help prepare and submit medical scheme pre-authorisation requests under supervision, and record follow-up progress 
• Handle basic enquiries by phone and email using approved information, and pass on messages accurately 
• Prepare documents and standard letters for our field teams 
• Help gather and format data for operational reports 
• Support general office administration, including scanning, printing and filing 

 What you will learn 

• Accurate data capturing and records management 
• How medical scheme pre-authorisation follow-ups work 
• Professional, empathetic communication with patients and healthcare partners 
• Confidentiality, and when to ask for guidance or escalate 

Minimum Qualifications & Experience 

• Matric / Grade 12 
• Previous administrative experience, either entry-level or an earlier internship, would be advantageous
• Working knowledge of Microsoft Word, Excel and Outlook 
• A fast learner who is organised, careful with detail and open to feedback. 
• A courteous, empathetic telephone manner and a willingness to support the team

Employment Details 

• Internship period: 6 months 
• Based at our Johannesburg Head Office 
• Reports to the Regional Engagement & Operations Manager, with day-to-day guidance and training from a Senior Engagement Officer 
• May take part in rostered weekend and public holiday cover, initially by shadowing, and always with a designated officer available for guidance 

This is an internship. Completion does not guarantee permanent employment, and any later appointment is subject to available vacancies and our normal recruitment process. 

How to apply 

Apply via the Quro Medical website or LinkedIn job ad with your CV, cover letter, and relevant qualifications or certifications. 

By applying, you consent to Quro Medical processing your personal information for recruitment purposes in accordance with the Protection of Personal Information Act, 4 of 2013. Shortlisted candidates may be subject to background, qualification and professional registration verification, conducted with their consent.