QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.
What you'll do:
As a Product Specialist at QXO, you’ll serve as a knowledgeable resource for customers and internal teams by providing product expertise, recommendations, and support throughout the sales and order process. You’ll develop a strong understanding of assigned building product categories, help customers identify solutions that meet their project needs, and partner with Sales, Purchasing, and Operations to support accurate orders and an exceptional customer experience.
Product Expertise and Customer Support
- Develop and maintain in-depth knowledge of assigned building products, applications, specifications, and related accessories
- Assist customers with product selection based on project requirements, product compatibility, availability, and intended use
- Respond to customer and internal team questions regarding products, features, specifications, and applications
- Provide accurate product information and recommendations to support customer purchasing decisions
- Identify complementary products and accessories that support complete customer solutions
- Assist customers with product comparisons and alternatives when requested products are unavailable
- Maintain awareness of new products, manufacturer updates, and changes within assigned product categories
Sales and Order Support
- Partner with Inside and Outside Sales teams to support customer accounts and sales opportunities
- Assist with product quotes, pricing requests, product availability, and order preparation
- Review customer requirements to help ensure appropriate products and quantities are selected
- Support accurate order entry and verify product information when needed
- Assist with resolving product-related order discrepancies, substitutions, returns, or customer concerns
- Follow up on product inquiries and outstanding customer requests
- Support sales initiatives, promotions, and product launches as assigned
Product and Vendor Coordination
- Maintain relationships with manufacturers, suppliers, and vendor representatives to strengthen product knowledge
- Communicate with vendors regarding product specifications, availability, lead times, and technical questions
- Participate in manufacturer and product training opportunities
- Obtain technical documentation, product literature, samples, and other resources as needed
- Communicate important product updates to Sales and other internal teams
- Help identify alternative products when supply or availability issues arise
Inventory and Operational Support
- Partner with Purchasing and Inventory teams regarding product availability and customer demand
- Monitor product availability and communicate potential shortages or lead-time concerns
- Provide input regarding customer demand, product trends, and stocking needs
- Coordinate with Warehouse and Operations teams to support accurate order fulfillment
- Assist with resolving product identification, inventory, or material discrepancies
- Help maintain organized product samples, displays, literature, and other sales resources as applicable
Training and Product Knowledge
- Serve as a product resource for Sales, Customer Service, Operations, and other internal teams
- Assist with product training and knowledge sharing for employees
- Stay current on manufacturer specifications, installation considerations, product applications, and industry developments
- Participate in vendor demonstrations, training sessions, and product meetings
- Help develop or maintain product reference materials and other internal resources
- Support onboarding and training of employees on assigned product categories as needed
Customer Experience and Continuous Improvement
- Build strong relationships with customers by providing knowledgeable, responsive, and professional support
- Work cross-functionally to resolve product-related customer concerns
- Gather customer and Sales feedback regarding product needs and opportunities
- Identify opportunities to improve product information, sales support, and customer service processes
- Maintain accurate product and customer information within company systems
- Perform additional duties and projects as assigned
What you'll bring:
- Strong interest in and knowledge of building products and construction materials
- Excellent customer service and relationship-building skills
- Strong written and verbal communication abilities
- Ability to learn and retain detailed product and technical information
- Strong problem-solving and solution-oriented mindset
- Excellent attention to detail and commitment to order accuracy
- Strong organizational and time-management abilities
- Ability to manage multiple customer and product-related priorities
- Ability to communicate technical product information clearly to customers and employees
- Strong teamwork and cross-functional collaboration skills
- Customer-focused mindset with a strong sense of urgency and follow-through
Preferred Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Previous experience in building materials, construction supply, distribution, sales, customer service, or a related environment preferred
- Experience with one or more building product categories such as roofing, siding, windows, doors, lumber, drywall, insulation, waterproofing, millwork, or related materials is a plus
- Previous product specialist, inside sales, counter sales, estimating, or customer-facing experience preferred
- Experience reading product specifications, technical documentation, or construction-related information is a plus
- Familiarity with ERP, CRM, quoting, or order-management systems preferred
- Proficiency with Microsoft Office applications
Work Environment and Requirements
- Work is performed primarily in a branch, office, sales counter, showroom, or distribution environment
- Frequent interaction with customers, Sales, Purchasing, Warehouse, Operations, and vendor partners
- Regular computer, telephone, and customer-facing work throughout the workday
- Ability to sit or stand for extended periods
- Occasional visits to warehouses, yards, jobsites, vendor locations, or customer sites may be required
- Ability to occasionally lift and handle product samples or materials
- Required PPE must be worn when entering designated operational or jobsite areas
- Occasional travel or extended hours may be required based on customer and business needs
What you'll earn
- Health Care Benefits
- 401(k) with employer match
- Paid Time Off
Benefits for union‑represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.
QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.
