BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE (ONSITE MON-FRI 8AM - 5PM)

POSITION SUMMARY:

The Customer Service Representative Bilingual will provide customers with the information and services they need to successfully promote and buy Radians products. CSR’s will work collaboratively with Business Development Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process.

BILINGUAL EXPERIENCE REQUIRED

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Answering customer calls, assisting, and/or directing them

· Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative

· Product knowledge of our products and the competitive industry

· Identify and understand who key competitors are in the industrial/safety channel

· Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution

· All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt

· All credits and samples to be entered the day they are received

· Follow-up calls and voicemails should be returned by end of business the day of receipt

· Both positive and negative feedback received by customers should be entered with a task in P21

· Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.

· Other duties as assigned