Night Manager

Split, CroatiaOn-SiteFull-timePosted 1w ago

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Job description

Represent the General Manager overnight, with delegated authority over guest, operational and staffing decisions whenever no senior manager is on site.
Run the front desk overnight: check-ins, check-outs, walk-ins, room changes and guest requests.
Approve service recovery, room moves, complimentary gestures and refunds.
Act as the hotel's first point of contact for emergency services and notify the General Manager according to the escalation matrix.
Hold all night-time departments (Front Office, Housekeeping, Food & Beverage, Engineering and Security) to hotel policies, brand standards and safety procedures.
Act as the duty manager and the visible face of the resort at night, welcoming late arrivals and assisting guests with requests, concerns and complaints.
Resolve guest issues on the spot, applying service recovery within the authority granted by the General Manager, and log every case for follow-up.
Ensure the lobby, public areas, spa and pool zones, restaurants and bars are safe, clean and presentable throughout the night.
Oversee late check-ins, early departures, room moves, in-house requests and the preparation of early-morning arrivals and departures.
Coordinate with Housekeeping, Engineering, F&B, Security and Reservations on urgent night-time issues, and escalate what cannot wait for the morning.
Supervise closing of outlets and event spaces, cash handling by outlet staff and the opening routines for breakfast and early departures.
Monitor room status accuracy in the property management system so that inventory and rates are correct for the day ahead.
Ensure billing, fiscalisation and tourist tax requirements are met for all night transactions.
Conduct scheduled night patrols of public areas, back-of-house, car parks, pool and spa areas, and check that alarms, exits and access points are secure.
Ensure guest registration is completed correctly and on time for all arrivals, including eVisitor entries, and that guest data is handled in line with GDPR.
Record all accidents, incidents, lost property and security events in the incident log, and report them to the Front Office Manager, Rooms Division Manager and General Manager.
Ensure grooming, uniform and service standards are upheld, and that brand standards are followed in every guest interaction.
Croatian and English language

Job details are sourced from the employer's original posting.

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About the company

Radisson Hotel Group

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

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Industry: Hospitality
Open roles: 657