Sales & Marketing Supervisor

Delhi, IndiaOn-SiteFull-time2–4 yrs experiencePosted 2w ago

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Job description

Handle banquet enquiries, telephone calls, emails, and walk-in enquiries professionally and promptly.
Understand client requirements and recommend suitable banquet venues, menus, packages, and event arrangements.
Prepare and share quotations, proposals, contracts, and event-related documentation with clients.
Conduct banquet venue/show-rounds for prospective clients and explain available facilities and services.
Follow up regularly with prospective clients to convert enquiries into confirmed bookings.
Maintain accurate records of leads, enquiries, tentative bookings, confirmed functions, and revenue.
Coordinate with Banquets, F&B, Kitchen, Housekeeping, Engineering, Front Office, Finance, and other departments for successful event execution.
Prepare and communicate Banquet Event Orders (BEOs) and ensure all agreed arrangements are properly documented.
Assist in negotiating rates, packages, menus, and other commercial terms within approved guidelines.
Build and maintain strong relationships with corporate clients, wedding planners, event agencies, and other key accounts.
Monitor banquet bookings and ensure proper billing, deposits, payment follow-ups, and financial documentation.
Handle guest/client concerns professionally and ensure timely resolution.
Conduct post-event follow-ups to obtain feedback and encourage repeat business and referrals.
Support the Banquet Sales Manager in achieving monthly revenue and business targets.
Monitor competitor activities, market trends, and local events to identify potential business opportunities.
Maintain professional standards of guest service, grooming, communication, and hotel brand representation.
Ensure compliance with hotel policies, SOPs, and applicable operational procedures

Qualification: Graduate/Diploma in Hotel Management, Hospitality, Business Administration, or a related field.
Experience: 2–4 years of relevant experience in Banquet Sales / Hotel Sales / Events / Hospitality, preferably in a reputed hotel.
Experience in handling corporate events, weddings, conferences, and social functions will be an advantage.

trong communication and interpersonal skills
Good sales and negotiation skills
Customer-focused approach
Strong follow-up and relationship-management skills
Good knowledge of banquet operations and event planning
Ability to handle multiple enquiries and events simultaneously
Good coordination and organizational skills
Proficiency in MS Office and hotel systems
Ability to work under pressure and meet revenue targets
Professional grooming and presentation

Job details are sourced from the employer's original posting.

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About the company

Radisson Hotel Group

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

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Industry: Hospitality
Open roles: 657