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    Radisson Hotel Group

    Hospitality

    Senior Manager – Digital Experience, South Asia

    Gurugram, IndiaOn-SiteFull-time8–10 yrs experiencePosted 1mo ago
    All Radisson Hotel Group jobs

    Job description

    The Manager / Senior Manager – Digital Experience will be responsible for driving the successful implementation, adoption, and scaling of digital initiatives across South Asia.

    Acting as the bridge between Global Digital teams, regional stakeholders, hotels, and external partners, the role will ensure that strategic digital priorities are effectively translated into measurable execution and business impact across the portfolio.

    Key Responsibilities

    Digital Programme Ownership

    • Lead rollout and adoption of digital initiatives across South Asia.
    • Drive implementation of:
    • Website enhancement initiatives
    • Payments and checkout solutions
    • WhatsApp guest journeys
    • AI and personalisation initiatives
    • Lead management platforms
    • Future digital capabilities and pilots

    Execution & Governance

    • Establish project governance and implementation frameworks.
    • Track project progress, adoption, risks, and dependencies.
    • Drive accountability across hotels, vendors, and internal stakeholders.
    • Ensure timely delivery and closure of action plans.

    Stakeholder Management

    • Serve as the primary liaison between South Asia and Global Digital teams.
    • Facilitate alignment across hotel operations, marketing, revenue, commercial, technology, and external partners.
    • Influence stakeholders to ensure successful implementation and adoption.

    Business Case & Innovation

    • Identify local market opportunities and digital innovation trends.
    • Evaluate vendor solutions and external partnerships.
    • Develop business cases and assess commercial impact.
    • Champion initiatives that can potentially scale within South Asia or across RHG markets.

    Performance & Reporting

    • Monitor implementation progress and business outcomes.
    • Prepare executive-level updates and recommendations.
    • Identify opportunities to improve digital experience, direct revenue performance, and guest engagement.

      Required Experience 

      8–10+ years of experience in the below field

      • Hospitality
      • Travel & Tourism
      • OTA / Travel Tech
      • eCommerce
      • Digital Transformation
      • Product Implementation
      • Digital Experience

        Required Skills

        • Strong programme and project management capability
        • Excellent stakeholder management and influencing skills
        • Commercial and business case development mindset
        • Digital experience, website, CRM or customer journey knowledge
        • Ability to manage multiple workstreams simultaneously
        • Strong execution focus with a "gets things done" mentality

        Job details are sourced from the employer's original posting.

        Open job posting
        RA

        About the company

        Radisson Hotel Group

        Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

        View all Radisson Hotel Group jobs
        Industry
        Hospitality
        Open roles
        660

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