Concessions Supervisor | Wings Event Center | FT

Job Description

Duties may include, but not limited to:
● Follow all Greenleaf Hospitality Group policies and procedures
● Prioritize and organize work assignments and be able to delegate
● Direct performance of assigned staff and follow up with corrections where needed
● Motivate staff
● Ascertain staff to form cohesive team
● Ability to clearly think, analyze and resolve problems, while exercising good judgment
● Accuracy to details
● Endure abundant physical movements in carrying out job duties
● Exert physical effort in transporting and placement of tables, chairs, rolling bars and general catering equipment
● Ensure security of storage and access to WEC property
● Work without direct supervision
● Knowledge of daily scheduled group functions, times, locations and amount of people
● Knowledge of location of all WEC function space and names of rooms
● Knowledge of all catering set-ups and standard room settings
● Knowledge of proper cleaning techniques, requirements and proper chemical handling
● Knowledge of POS machines with the ability to train staff quickly and effectively
● Communicate effectively with guests, management and coworkers to their understanding
● Speak, read, and write English precisely and clearly
● Strong presence on event days
● Resolve any guest issues that may occur, leaving the guest with a positive experience
● Ensure that all associates are being productive and providing personalized guest experience
● Create brand loyalty through the guest service experience and product value
● Responsible for a smooth, positive flow of the business with regards to both internal and external guests

● Build an engaged culture through recognition of individual talents and contributions
● Train and job coach front staff
● Continuous improvement of employee engagement to ensure retention
● Hold associates accountable to standards, communicate to manager if situations arise that may require counseling and participate in counseling
● Confidence and willing to take charge of any situation, including opening and closing, scheduling, and answering questions
● Communicate to staff the vision and goals of Wings Event Center and Greenleaf
Hospitality Group
● Hold effective team huddle. Go over any special instructions and/or changes needed for the shift
● Staff schedule and labor expense control
● Money reconciliation and cash handling
● Connect with teammates personally to build positive and trusting relationships
● Communicate effectively and in a timely manner
● Be available to all associates to answer questions, guide, and support them