Job Description
WHAT YOU’LL BE DOING:
May include, but not limited to:
Selection, training, coaching of staff in alignment with company values
Establishing high standards of service excellence, monitoring guest/employee interaction on a daily basis
Direct and organize activities in the restaurant, banquets and kitchen
Communication and implementation of all processes as set forth by management
Ability to handle various levels of business volume in several locations at the same time
Understanding of the basic fundamentals of fiscal responsibility
Strong ability to build relationships with internal and external customers
Deliver exceptional customer service
Be able to work in a fast, paced environment
Must be highly focused and detail oriented
ESSENTIAL JOB RESULTS:
- Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization Continuously improving people processes and talent base
- Communicates and reinforces values, strategies, and objectives
- Planning, monitoring, and reviewing department and organization structure and results
- Develops motivating reward systems
- Sustains a climate for achievement and information sharing; providing professional growth opportunities
- Develops and Executes Approved Business Plan by identifying profitable opportunities
- Conducts SWOTs analysis
- Recommends competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement
- Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections.
- Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes
- Coordinates actions with sister units, Unit Manager and General Manager
- Builds High Value Company Image by inspiring employees to embrace a high value added mindset
- collaborates with customers, government, and community organizations
- Enforces ethical business practices
- Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the team observing associate/ guest interactions daily
- Visits with each guest to ensure guest satisfactions
- Conducts daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement.
- Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards
- Monitors customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions.
- Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry.
- Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.
WHAT YOU NEED FOR THIS POSITION:
Driven by purpose, mission, values, and has sense of urgency
Able to work closely with staff through strong communication and verbal skills
Able to stand for long periods of time, up to 10 hours or more
Able to stoop and bend
Able to lift up to 40 pounds from time to time
Able to safely work with potentially dangerous chemicals and equipment
Able to comply with safety and health code standards
Able to handle responsibilities that require repetitive motion tasks
