Lead Host | Kalamazoo Country Club

Job Description

WHAT YOU’LL BE DOING:

May include, but not limited to:

• Interpersonal skills with focused attention to member needs to deal effectively with all business contacts

• Understand member's service needs

• Excellent professional presentation and grooming

• Responsible for continued training in product knowledge and service standards

• Maintain confidentiality of member information and pertinent data utilizing and following PCI compliance

• Organize and consolidate steps of service for maximum productivity

• Handle all transactions effectively and correctly (including cash, credit cards, house charges, gift cards and room charges)

• Take direction, learn, and utilize information for the benefit of the club & its members

• Work quickly and efficiently in a fast paced environment

• Work well with others and work together for common goals

• Follow all Greenleaf Hospitality Group policies and procedures

• Resolve all member requests in an efficient manner regarding all aspects of the club.

• Productive and proactive in providing personalized member experiences. 

• Answer questions regarding all aspects of the hotel and club outlets, amenities and services, including current/ upcoming events

• Effectively operate the phones with a pleasant and professional tone of voice

• Maintain control of the seating flow within the club (maximizing club capacity & proper rotation of sections)

• Organize and take reservations including private party contracts

• Greet member to feel welcome and appreciated 

• Effectively communicate group contact needs for private events to all staff

• Assist with event functions in all capacities, from reservation, booking, contract, and execution of event.

• Maintain accurate event receipts and spreadsheets.

• Work closely with the Event Coordinator and handle tasks as directed.

• Work well with others and work together for common goals; responsible to obtain all menus needed to do job of selling events and sell club effectively

WHAT YOU NEED FOR THIS POSITION:

• 2+years of host / hospitality experience

• Demonstrated ability to improve operational efficiency

• A commitment to creating great experiences for our members and guests

• Able to stand for long periods of time, up to 8 hours or more

• Able to stoop and bend

• Able to lift up to 40 pounds from time to time

• Able to safely work with potentially dangerous chemicals and equipment

• Able to comply with safety and health code standards

• Able to handle responsibilities that require repetitive motion tasks