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    RA

    Radius Limited

    Business Services

    Technical Support (Telecoms) - 2nd Line

    Crewe, United KingdomOn-SiteFull-timePosted 1w ago
    All Radius Limited jobs

    Job description

    We’re looking for a skilled and customer-focused 2nd Line Support Engineer to join our growing team. This role is key in handling technical issues escalated from 1st Line Support, resolving more complex problems and supporting both our clients and internal teams with expert advice and troubleshooting.

    • Manage tickets escalated from 1st Line Support, ensuring timely and thorough resolution
    • Troubleshoot and resolve moderately complex issues, including software configuration faults, phone system outages and network disruptions
    • Work with vendors and third-party providers to drive issue resolution
    • Log accurate and detailed notes, including troubleshooting steps and resolutions
    • Spot patterns across incidents and contribute to root cause analysis efforts
    • Provide guidance and knowledge-sharing to 1st Line Support to reduce recurring issues
    • Support urgent or business-critical escalations, working with 3rd Line Support where necessary
    • Offer technical advice to clients on system improvements and optimisation opportunities

    Skills & Experience

    • Proven experience in a 2nd Line Support or similar technical support role
    • Strong troubleshooting skills across a range of systems and networks
    • Confident working with VoIP phone systems, Microsoft products and basic networking
    • Clear communicator with a methodical and logical approach
    • Comfortable dealing with clients directly and explaining technical solutions in simple terms
    • Experience with one or more of the following phone systems would be beneficial, with strong knowledge of Wildix considered a particular advantage, though none are essential:
    • Wildix
    • Zoom
    • Five9
    • Microsoft Teams
    • Webex
    • 3CX
    • Avaya

    Desirable Qualifications (not essential)

    • Cisco CCNA (Routing & Switching or Collaboration)
    • Microsoft Certifications
    • CompTIA Network+ or other telecom-related qualifications
    • ITIL® Foundation: ITIL 4

    Diversity, Equality & Inclusion at Radius

    Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

    We also offer:

    • Global Female Health Policy & Female Health Champions
    • Pregnancy Loss and Fertility Treatment Policies
    • Endometriosis Friendly Employer (UK)
    • Women-focused gym & female health events
    • Mental Health First Aiders
    • Disability Confident Committed Employer (Level 1)
    • Race at Work Charter signatory
    • Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
    • Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
    • Give as you earn scheme (payroll giving) and match funding

    Next Steps

    If you feel we are a good match for each other, you can apply online now!

    If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

    Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

    We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

    We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

    Note to recruitment agencies:

    We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

    PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

    Job details are sourced from the employer's original posting.

    Open job posting
    RA

    About the company

    Radius Limited

    Have you heard of us? For 35 years, we have been helping companies grow. It is a path that we know well. When Radius started its business in 1990, it was running a successful fuel SME in the North West of England. Today, we are a global business services company operating in 19 countries on five continents. Our mission is to help businesses of all sizes adapt to market changes and take advantage of the opportunities that come with them. We differentiate ourselves by our ability to provide SMBs with fleet and connectivity products and services in a single solution, as well as customized solutions for enterprise-level businesses. We are currently looking for a dynamic Sales Executive to join the fast-growing Energy Team here at Radius . You’ll report to Becky Barton, Sales Supervisor, on a day-to-day basis, supporting a wider team.

    View all Radius Limited jobs
    Industry
    Business Services
    Founded
    1990
    Open roles
    125

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