Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Advanced Visualization Analyst, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
- Analyze and evaluate advanced visualization applications, technologies, workflows and system functionality to determine alignment with clinical, operational, technical, and business requirements.
- Develop and perform application and workflow testing; analyze results, identify issues, determine root causes, and recommend corrective actions.
- Evaluate application configurations, integrations, and workflows to identify opportunities to improve efficiency, performance, and user experience.
- Evaluate technical and operational requirements for new and acquired imaging centers and recommend appropriate application configurations, workflows, and implementation approaches.
- Conduct or coordinate site assessments and evaluate technical requirements, workflow needs, system dependencies, and implementation risks.
- Configure advanced visualization applications based on established clinical, operational, and technical requirements.
- Coordinate implementation activities, including testing, configuration, workflow validation, training, go-live readiness, and post-implementation support.
- Validate workflows and system functionality and identify issues that may affect implementation, operations, or user experience.
- Coordinate with Clinical Operations, IT, imaging centers, vendors, and other stakeholders to resolve implementation issues and meet project requirements.
- Manage assigned implementation activities and milestones and identify and address risks, delays, and other issues that may affect project outcomes.
- Develop and maintain technical, workflow, testing, implementation, and user documentation.
- Develop and deliver end-user training and adjust training materials based on user and workflow needs.
- Serve as a subject-matter resource for advanced visualization applications, enterprise imaging workflows, and related operational processes.
- Investigate application and workflow issues by evaluating system behavior, configurations, integrations, and operational requirements.
- Resolve application and workflow issues and determine when to implement a solution, develop a workaround, engage a vendor, or escalate the issue.
- Monitor production advanced visualization systems and evaluate performance, availability, and operational trends.
- Analyze recurring issues and trends to identify root causes and recommend workflow, configuration, process, or technology improvements.
- Perform application and user administration activities in accordance with business, security, and operational requirements.
- Evaluate software upgrades, enhancements, and new functionality for potential impacts to applications, workflows, integrations, and users.
- Participate in the evaluation and implementation of new advanced visualization technologies, including testing, workflow assessment, and operational readiness.
- Develop knowledge base articles and technical resources based on application functionality, workflow requirements, and identified solutions.
- Partner with imaging centers and internal stakeholders to evaluate operational challenges and implement or recommend effective solutions.
- Translate clinical and operational requirements into appropriate technical and workflow solutions.
- Exercise independent judgment in prioritizing work, evaluating solutions, resolving problems, and determining when issues require escalation.
- Participate in scheduled after-hours maintenance, upgrades, and implementation activities when necessary.
- Maintain current knowledge of enterprise imaging applications, advanced visualization technologies, clinical workflows, and system integrations.
- Participate in department projects and initiatives related to technology implementation, application optimization, workflow improvement, and operational support.
- Perform other related duties as assigned.
You Are:
- Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
- Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
- Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service
To Ensure Success In This Role, You Must Have:
- Associate or Bachelor's degree in Information Technology, Healthcare, Clinical Sciences, Imaging, or a related field preferred.
- 1 - 3 years of experience supporting healthcare IT, clinical applications, medical imaging, advanced visualization, or related technology.
- Working knowledge of enterprise application implementation, testing, configuration, and workflow validation.
- Working knowledge of Windows-based applications, networking fundamentals, and healthcare technology.
- Ability to analyze technical and operational problems and recommend appropriate solutions.
- Strong organizational, communication, interpersonal, and customer service skills.
- Ability to work independently, manage multiple priorities, and collaborate effectively with clinical, operational, and technical teams.
- Ability to travel to imaging centers as needed.
We Offer:
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.
Pay Range: $75,000.00 - $95,000.00 per year
