%3Cp class=%22xmsonormal%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;%22 lang=%22en-IL%22%3E%3Cstrong%3E%3Cu%3EResident Engineer (Advanced Services) – %3C/u%3E%3C/strong%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Century Gothic%26quot;,sans-serif;font-size%5C:10.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:#2000;mso-bidi-font-family%5C:%26quot;Century Gothic%26quot;;mso-bidi-language%5C:HE;mso-fareast-font-family%5C:%26quot;Times New Roman%26quot;;mso-fareast-language%5C:#2000;mso-fareast-theme-font%5C:minor-fareast;mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EUruguay%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22xmsonormal%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;%22 lang=%22en-IL%22%3E%3Cstrong%3EAbout Radware %26amp; Advanced Services%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22xmsonormal%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;%22 lang=%22en-IL%22%3ERadware is a global leader in application delivery and cybersecurity solutions, enabling organizations to ensure the availability, performance, and security of their critical digital services.%3C/span%3E%3C/p%3E%3Cp class=%22xmsonormal%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;%22 lang=%22en-IL%22%3EThe Advanced Services team partners closely with customers to provide deep technical expertise, proactive guidance, and rapid response to complex challenges.%3C/span%3E%3C/p%3E%3Cp class=%22xmsonormal%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;%22 lang=%22en-IL%22%3EActing as a trusted advisor, the team helps customers maximize the value of their Radware solutions while maintaining a stable and secure environment.%3C/span%3E%3C/p%3E%3Cp class=%22xmsonormal%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;%22 lang=%22en-IL%22%3E%26nbsp;%3Cstrong%3EPosition Overview%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22xmsonormal%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;%22 lang=%22en-IL%22%3EThe Resident Engineer (RE) serves as a dedicated technical expert embedded within a strategic customer environment. This role is responsible for ensuring the optimal performance, stability, and security of Radware solutions while building strong relationships with customer stakeholders.%3C/span%3E%3C/p%3E%3Cp class=%22xmsonormal%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;%22 lang=%22en-IL%22%3EThe RE operates as a trusted advisor, bridging the gap between the customer, support, and R%26amp;D, and plays a key role in both day-to-day operations and long-term technical strategy.%3C/span%3E%3C/p%3E%3Cp class=%22xmsonormal%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;%22 lang=%22en-IL%22%3E%3Cstrong%3EKey Responsibilities%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top%5C:0cm;%22 type=%22disc%22%3E%3Cli class=%22xmsonormal%22 style=%22mso-list%5C:l0 level1 lfo1;tab-stops%5C:list 36.0pt;%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;mso-fareast-font-family%5C:%26quot;Times New Roman%26quot;;%22 lang=%22en-IL%22%3EServe as the primary technical point of contact for the customer’s Radware environment%3C/span%3E%3C/li%3E%3Cli class=%22xmsonormal%22 style=%22mso-list%5C:l0 level1 lfo1;tab-stops%5C:list 36.0pt;%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;mso-fareast-font-family%5C:%26quot;Times New Roman%26quot;;%22 lang=%22en-IL%22%3EProvide ongoing operational support, configuration, and optimization of Radware solutions%3C/span%3E%3C/li%3E%3Cli class=%22xmsonormal%22 style=%22mso-list%5C:l0 level1 lfo1;tab-stops%5C:list 36.0pt;%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;mso-fareast-font-family%5C:%26quot;Times New Roman%26quot;;%22 lang=%22en-IL%22%3EProactively monitor system health, performance, and security posture%3C/span%3E%3C/li%3E%3Cli class=%22xmsonormal%22 style=%22mso-list%5C:l0 level1 lfo1;tab-stops%5C:list 36.0pt;%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;mso-fareast-font-family%5C:%26quot;Times New Roman%26quot;;%22 lang=%22en-IL%22%3ELead and manage complex troubleshooting, including high-severity incidents and escalations%3C/span%3E%3C/li%3E%3Cli class=%22xmsonormal%22 style=%22mso-list%5C:l0 level1 lfo1;tab-stops%5C:list 36.0pt;%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;mso-fareast-font-family%5C:%26quot;Times New Roman%26quot;;%22 lang=%22en-IL%22%3EWork closely with internal teams (Support, R%26amp;D, Product) to drive resolution of critical issues%3C/span%3E%3C/li%3E%3Cli class=%22xmsonormal%22 style=%22mso-list%5C:l0 level1 lfo1;tab-stops%5C:list 36.0pt;%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;mso-fareast-font-family%5C:%26quot;Times New Roman%26quot;;%22 lang=%22en-IL%22%3EDeliver regular status updates, reports, and technical briefings to customer stakeholders%3C/span%3E%3C/li%3E%3Cli class=%22xmsonormal%22 style=%22mso-list%5C:l0 level1 lfo1;tab-stops%5C:list 36.0pt;%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;mso-fareast-font-family%5C:%26quot;Times New Roman%26quot;;%22 lang=%22en-IL%22%3EIdentify risks, gaps, and opportunities for improvement, and drive corrective actions%3C/span%3E%3C/li%3E%3Cli class=%22xmsonormal%22 style=%22mso-list%5C:l0 level1 lfo1;tab-stops%5C:list 36.0pt;%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;mso-fareast-font-family%5C:%26quot;Times New Roman%26quot;;%22 lang=%22en-IL%22%3ESupport upgrades, migrations, and new feature implementations%3C/span%3E%3C/li%3E%3Cli class=%22xmsonormal%22 style=%22mso-list%5C:l0 level1 lfo1;tab-stops%5C:list 36.0pt;%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;mso-fareast-font-family%5C:%26quot;Times New Roman%26quot;;%22 lang=%22en-IL%22%3EEnsure best practices are applied across architecture, configuration, and operations%3C/span%3E%3C/li%3E%3Cli class=%22xmsonormal%22 style=%22mso-list%5C:l0 level1 lfo1;tab-stops%5C:list 36.0pt;%22%3E%3Cspan style=%22mso-ansi-language%5C:#0C00;mso-fareast-font-family%5C:%26quot;Times New Roman%26quot;;%22 lang=%22en-IL%22%3EAct as a technical advisor, aligning solutions with the customer’s business and technical goals%3C/span%3E%3C/li%3E%3C/ul%3E
Required Qualifications
- Proven experience in networking, application delivery, or cybersecurity environments
- Strong troubleshooting skills in complex, production environments
- Hands-on experience with technologies such as:
- Load balancing / ADC
- Web application security (WAF, DDoS protection)
- TCP/IP, HTTP/S, DNS, SSL/TLS
- Experience working directly with enterprise customers
- Ability to manage multiple priorities under pressure
- Strong communication and stakeholder management skills
Preferred Qualifications
- Experience with Radware solutions (e.g., Alteon, DefensePro, Cloud WAF)
- Background in managed services, professional services, or technical account management
- Familiarity with automation and scripting (Python, APIs)
- Experience working in globally distributed environments
Key Competencies
- Customer-first mindset with strong ownership
- Ability to translate technical issues into business impact
- Proactive problem-solving and critical thinking
- Strong collaboration across cross-functional teams
- High accountability and attention to detail
What Success Looks Like
- Stable, optimized, and secure customer environments
- Fast and effective resolution of critical issues
- High customer satisfaction and trust
- Clear visibility and communication across all stakeholders
- Continuous improvement of customer architecture and operations
