- Must be at least 21 years of age.
- High School Diploma or GED required.
- Must possess and maintain a current Food Handler’s Card as required by local health regulations.
- Must possess and maintain a valid Responsible Beverage Service (RBS) certification in accordance with California ABC requirements.
- Must be able to communicate effectively in English, both verbally and in writing, in order to interact with guests and team members.
- Strong customer service skills with the ability to interact professionally and courteously with guests and coworkers.
- Ability to follow written and verbal instructions and carry out assigned tasks with attention to detail.
- Ability to work in a fast-paced environment while maintaining professionalism and service standards.
- Must demonstrate reliability, strong work ethic, and the ability to work independently as well as part of a team.
- Basic math skills required for handling guest payments and operating a cash bank.
- Previous customer service or food and beverage experience is preferred but not required; on-the-job training will be provided.
- Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
- Must be legally authorized to work in the United States.
- Must successfully pass a pre-employment drug screening and criminal background check.
- Must comply with all company policies, gaming rules and regulations, including confidentiality requirements and workplace conduct standards.
- Indian Preference will be observed in accordance with Tribal hiring policies.
- Provide prompt, courteous, and professional food and beverage service to guests in accordance with company standards, policies, and procedures.
- Take accurate food and beverage orders and ensure all items are delivered to guests in a timely manner while maintaining quality and presentation standards.
- Provide service in all Food and Beverage areas of the property, including but not limited to the bar, restaurant, and gaming floor.
- Maintain thorough knowledge of all menu items, beverage offerings, daily specials, and promotional items in order to effectively assist guests and answer questions.
- Monitor guest needs throughout their visit, ensuring requests are addressed promptly and guests receive attentive, high-quality service during their entire dining experience.
- Maintain cleanliness and organization of assigned service areas, including tables, workstations, and surrounding guest areas, in accordance with health and safety standards.
- Perform opening, closing, and side work duties as assigned to ensure efficient departmental operations.
- Assist with seating guests, bussing tables, and maintaining a clean and welcoming dining environment when needed.
- Prepare and deliver beverages and food orders while ensuring accuracy, quality, and compliance with responsible alcohol service guidelines.
- Operate as an independent cashier, accurately processing guest payments and maintaining accountability for assigned cash banks or tills.
- Comply with all applicable gaming regulations, alcohol service laws, and company policies related to food and beverage operations.
- Maintain strict adherence to all safety, sanitation, and health department standards.
- Uphold personal hygiene and professional appearance standards in accordance with departmental and company policies.
- Communicate effectively with guests, supervisors, and team members to ensure smooth service and positive guest experiences.
- Answer departmental phone calls professionally and direct inquiries or calls appropriately when necessary.
- Promote a positive team environment by cooperating with coworkers and assisting other team members when needed to support efficient operations.
- Provide guests with information regarding property amenities, promotions, Players Club benefits, and special events as appropriate.
- Review and stay informed of menu updates, service procedures, and departmental communications.
- Follow all company service standards and contribute to maintaining a high level of hospitality and guest satisfaction.
- Perform additional duties and responsibilities as assigned by management.
Working Conditions & Environment:
- Work is performed in a fast-paced casino and hospitality environment.
- The work environment may include loud noise from gaming machines, music, and guest activity.
- Exposure to secondhand smoke may occur in designated gaming areas.
- Position requires standing and walking for extended periods of time.
- Must be able to lift and carry items weighing up to 30 pounds.
- Must be able to work all shifts including evenings, weekends, and holidays.
- Requires frequent interaction with guests, team members, and management in a high-traffic environment.
