Gaming Supervisor

· Supervise the day-to-day operations of Table Games and Slot departments during the assigned shift.

· Monitor gaming activities to ensure compliance with Tribal Gaming Commission regulations, internal controls, Minimum Internal Control Standards (MICS), Tribal Internal Control Standards and departmental policies and procedures.

· Observe table game operations to ensure proper dealing procedures, payouts, fills, credits, and game protection standards are maintained.

· Authorize slot jackpots, machine openings, fills, and minor variances in accordance with established procedures and limits of authority.

· Respond to and resolve guest concerns, disputes, and questions in a professional and timely manner.

· Maintain accurate documentation related to guest disputes, jackpot paperwork, Title 31 transactions, incident reports, and other required records.

· Provide leadership, direction, and support to Dealers, Dual-Rates, Slot Attendants, and other assigned gaming team members.

· Monitor team member performance and provide coaching, guidance, and corrective action when appropriate.

· Ensure adequate staffing levels are maintained and communicate staffing concerns to the Gaming Shift Manager.

· Conduct daily shift briefings and communicate operational updates, promotions, and service expectations.

· Assist in training new team members and reinforcing departmental procedures and service standards.

· Promote and maintain a clean, safe, and professional gaming environment.

· Maintain knowledge of all property amenities, Players Club benefits, marketing promotions, and special events.

· Coordinate with Security, Cage, Marketing, Surveillance, and other departments to ensure efficient casino operations.

· Identify suspicious activity, policy violations, or operational irregularities and promptly notify the Gaming Shift Manager and Surveillance as appropriate.

· Assist with table inventories and ensure proper accountability of gaming assets during shift transitions.

· Ensure all gaming equipment and machines are functioning properly and coordinate repairs through appropriate departments when necessary.

· Complete shift reports and communicate significant occurrences to the Gaming Shift Manager.

· Perform additional duties as assigned.

· Working Conditions & Environment:

· Must be able to work in a smoke-filled environment.

· Must be available to work all shifts, including weekends, holidays, and special events.

· Must be able to stand and walk for extended periods of time.

· Must be able to work effectively in a fast-paced casino environment.

· Must be able to lift, push, or pull up to 25 pounds.

· Must remain calm and professional during stressful situations and guest interactions.

· Level of Authority & Restrictions:

• Supervise Table Games and Slot operations during the assigned shift.
• Authorize gaming transactions within established departmental limits and procedures.
• Recommend disciplinary action and participate in performance evaluations.
• Initiate incident documentation and escalate significant operational issues to the Gaming Shift Manager.
• Maintain accountability for assigned gaming keys and other sensitive assets as authorized.

· Must be at least twenty-one (21) years of age.

· High School Diploma or GED required.

· Minimum two (2) years of experience in Table Games, Slots, or a combination of both within a casino environment.

· Minimum one (1) year of supervisory, lead, or dual-rate experience preferred.

· Knowledge of Table Games procedures, rules, and game protection standards.

· Knowledge of Slot operations, jackpot procedures, and basic slot accounting practices.

· Working knowledge of Title 31 requirements and internal controls.

· Strong leadership, interpersonal, organizational, and communication skills.

· Ability to make sound decisions in a fast-paced environment.

· Must possess reasonable ability to communicate in English.

· Must be able to work independently with minimal supervision.

· Must have employment eligibility in the United States.

· Must successfully pass pre-employment drug testing and a criminal background investigation.