Surveillance Agent

· Observe and report on all areas under surveillance.

· Assure compliance with internal control standards.

· Assure compliance with N.I.G.C. standards and Gaming Commission regulations.

· Identify cheating activities, undesirables, pilferage and embezzlement.

· Report and properly document all infractions and or criminal activity immediately to Shift Lead.

· Observe, report, and record Casino activity through the utilization of CCTV equipment.

· Perform special functions as assigned by the Shift Lead or Surveillance Manager.

· Good public relations skills; professional appearance and demeanor.

· Communicate effectively both orally and in writing.

· Shall be polite and maintain a priority system in accepting other position related job duties as assigned.

WORKING CONDITIONS & ENVIRONMENT

• While performing the duties of this job the Team Member is occasionally exposed to moving mechanical parts.
• The noise level in the work environment is usually loud.
• Must be available to work in a smoke-filled environment.
• Must be able to work all shifts, weekends, holidays & special events as needed.
• While performing to the duties of this job, the Team Member is frequently required to stand, walk, sit, kneel, use hand to finger, handle or feel, reach with arms, climb or balance, stoop, crouch, or crawl and talk or hear.
• The Team Member must occasionally lift and or move up to 50 pounds.
• Specific vision abilities required by this job include but not limited to close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.
• Ability to solve practical problems and dal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, analyze and interpret general business periodicals, professional journals or governmental regulations.
• Ability to write reports business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups or managers, customers and the general public.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

· Must be at least 21 years of age

· High School diploma or GED (required).

· Minimum three (3) years’ surveillance experience preferable in a casino.

· Ability to operate a keyboard.

· Able to sit for a long period of time; watch a video monitor and work in a confined setting.

· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

· Ability to read, analyze and interpret general business periodicals, professional journals or governmental regulations.  Ability to write reports business correspondence and procedure manuals.  Ability to effectively present information and respond to questions form groups or managers, customers and the general public.

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

· Must possess reasonable ability to communicate in English.

· Highly self-motivated and directed.

· Keen attention to detail.

· Proven analytical, evaluative, and problem-solving abilities.

· Ability to effectively prioritize and execute tasks in a high-pressure environment.

· Extensive experience working in a team-oriented, collaborative environment.

· Must possess and maintain a valid state driver’s license and be insurable by the Rain Rock Casino Resort Hotel insurance carrier.

· Willing to travel and participate in training as recommended or required.

· Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position

· Must adhere to confidentiality policy.

· Must successfully pass a drug screening test and criminal background check.

· Indian preference will be observed in the hiring process.