Assistant Relationship Manager - UAE National

Functional

Responsibilities:

• 
  1.
• To handle all operational work of all accounts with the assistance of SRMs/ VP
  2.
• Provides specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries within an acceptable time and achieve customer satisfaction.
  3.
• Carries out all WBG tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.4.
• To promote and assist in implementing online Banking Transaction to all accounts in order to minimize their account related queries.
  5.
• To ensure regular update of Trade license as per Bank's norms from time to time.

  Core

Responsibilities:

• 
  1.
• To address queries related to Call Back, Cheques held for insufficient funds, signature mismatch, SAS, FIRCO, IBPS, BO and Court Orders alerts and inform/ update the RM accordingly.
  2.
• Follow up on customer request, salary files, GPSSA, TTs and EFT submitted and take appropriate action.
  3.
• To assist VP in managing the Fixed Deposit and maintain appropriate record
  4.
• To assist VP/SVP in finalizing MIS work/presentations on Assets & liability book of the Unit
  5.
• To perform any other duties or tasks as required or instructed by the line manager to support the efficiency and output of the department.
  6.
• Always comply with the staff code of conduct to ensure a positive image of the bank is presented to all our customers both internal and external.
  7.
• To be fully familiar with the corporate account opening process