Digital PRO

What You’ll Be Doing:

• Promote digital literacy among customers and staff through training and support. 

• Educate customers on the bank’s digital products and services to encourage adoption. 

• Enhance customer experience by assisting with digital banking and mobile app usage 

• Drive digital adoption by guiding customers through tablet-assisted onboarding. 

• Collaborate to identify opportunities for operational efficiency using digital tools. 

• Coordinate digital initiatives with other departments via the Branch Manager. 

• Stay updated on digital trends and technologies to leverage innovations effectively. 

• Provide expert guidance and resolve customer queries while upholding the bank’s service standards and code of conduct. 

• Ensure compliance with Business Continuity Management protocols. 

• Foster relationships across departments to support business objectives. 

• Cross-sell bank products in alignment with the Customer Protection Framework. 

• Ensure customers receive appropriate product information, including terms and conditions via digital method.

• Bridge the gap between digital and in-branch experiences by helping customers integrate digital tools into their banking routines. 

• Educate customers on digital security best practices, including identifying phishing and vishing threats. 

• Gather and share customer feedback on digital experiences to inform service improvements.

• Encourage customers to leave Google reviews reflecting their service experience.

What You Should Have:

• Behavioural Competencies: Fostering teamwork, Building collaborative relationships, Conceptual thinking

• Functional Competencies: Attention to detail, Effective communication, Technical proficiency, Initiative