At RAKBANK, we are committed to delivering exceptional customer experiences and operational excellence. As an Officer Wallet Business, you will be responsible for managing wallet-related operations, service delivery, and customer fulfilment activities while ensuring seamless execution, strong governance, and continuous process improvement.
What You'll Be Doing:
- Manage day-to-day wallet operations, settlements, remittances, and service requests.
- Act as the primary point of contact for wallet clients and outsourced service providers.
- Coordinate with Relationship Managers, Product, Operations, IT, and other stakeholders to ensure efficient service delivery.
- Monitor SLAs, resolve customer queries, and escalate critical issues when required.
- Support Cash Management products, including cheque collection, corporate cards, cash deposit, and remittance services.
- Drive process improvements, automation initiatives, and operational efficiency enhancements.
- Prepare MIS reports, dashboards, and performance metrics for management review.
- Act as a backup to the Team Lead and support business continuity activities.
What We're Looking For:
- Bachelor's degree in Business, Finance, Banking, or a related field.
- 5-7 years of experience in Wallet Operations, Cash Management, Transaction Banking, or Corporate Banking Operations.
- Strong understanding of payments, settlements, customer fulfilment, and service management.
- Experience managing stakeholders across Operations, Product, Technology, and Client-facing teams.
- Proficiency in data analysis, reporting, and dashboard preparation.
- Exposure to digital initiatives, process automation, or AI-driven enhancements is an advantage.
What You Should Have:
- Wallet & Cash Management Operations
- Data Analysis & MIS Reporting
- Process Improvement Mindset
- Risk & Control Awareness
- Stakeholder Management
- Customer Service Excellence
What's In It For You:
- Competitive compensation and benefits.
- Exposure to digital payments and wallet solutions.
- Opportunity to work on automation and transformation initiatives.
- Collaborative and high-performing work environment.
- Professional development and career growth opportunities.
- Opportunity to make a direct impact on customer experience and operational excellence.
