Senior Vice President & Head - Facilities Management, Corporate Services & Workplace Experience

What You'll Be Doing:

Facilities Management & Engineering Operations

• Lead enterprise-wide facilities management and engineering operations across the Bank's portfolio.
• Oversee critical infrastructure, building systems, and asset lifecycle management.
• Drive engineering excellence through optimized maintenance strategies and operational resilience programs.
• Ensure compliance with engineering standards, health & safety requirements, and regulatory obligations.
• Manage outsourced facilities management providers through robust governance and performance frameworks.

Workplace Experience & Hospitality

• Develop and implement workplace experience strategies that enhance employee engagement, wellbeing, and productivity.
• Establish workplace service standards and customer experience frameworks.
• Drive innovation through smart workplace technologies and workplace analytics.
• Improve workplace utilization and employee satisfaction through data-driven decision making.
• Build a hospitality-led service culture across the organization.

Corporate Services Leadership

• Lead enterprise-wide corporate services and support functions.
• Oversee travel, transportation, fleet management, workplace support services, and related corporate operations.
• Manage government relations, permits, licenses, and statutory requirements.
• Drive standardization, operational efficiency, and continuous service improvements.
• Ensure consistent and high-quality service delivery across all corporate services functions.

Transformation, Technology & Innovation

• Drive digital transformation initiatives across facilities and workplace operations.
• Lead implementation of CAFM/IWMS platforms, smart building technologies, IoT-enabled monitoring, and predictive maintenance solutions.
• Champion automation and technology-enabled service delivery models.
• Leverage analytics and operational data to improve performance, efficiency, and workplace outcomes.
• Identify innovative solutions that enhance operational resilience and employee experience.

Financial Management & Governance

• Manage operational and capital budgets while delivering cost optimization opportunities.
• Develop governance frameworks, service standards, KPIs, and operating procedures.
• Lead procurement planning, contract governance, and vendor management activities.
• Ensure compliance with internal policies, audit requirements, and regulatory standards.
• Drive measurable improvements in service quality, productivity, and return on investment.

What We're Looking For:

Education

• Bachelor's Degree in Mechanical Engineering or Electrical Engineering (mandatory).
• MBA or Master's Degree in Engineering, Facilities Management, Real Estate, or Business Administration preferred.

Professional Certifications

• CFM, FMP, IWFM, PMP, PRINCE2, LEED AP, WELL AP, NEBOSH, IOSH, or similar certifications are highly desirable.

Experience

• 18-20 years of progressive leadership experience within Facilities Management, Engineering Operations, Corporate Real Estate, Workplace Experience, or Corporate Services.
• Minimum 10 years leading enterprise-wide facilities and workplace operations across large multi-site environments.
• Proven experience managing mission-critical facilities, data centres, and critical engineering infrastructure.
• Extensive experience managing outsourced facilities management providers and complex service contracts.

Industry Exposure

• Strong knowledge of HVAC systems, chiller plants, HVAC controls, electrical infrastructure, substations, UPS systems, generators, fire and life safety systems, BMS, MEP systems, and critical facilities.
• Experience implementing smart building technologies, CAFM/IWMS platforms, predictive maintenance programs, and automation initiatives.
• Proven track record delivering operational efficiency, asset reliability, sustainability improvements, and enhanced workplace experiences.

What’s In It For You:

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Opportunity to lead enterprise-wide facilities and workplace transformation initiatives.
• Exposure to large-scale operational, workplace, and technology modernization programs.
• The ability to shape the workplace experience across one of the UAE's leading banks.
• A collaborative, innovation-focused environment committed to excellence and continuous improvement.

Skills:

• Facilities Management Leadership: Expertise in managing large, complex property and facilities portfolios.
• Engineering Operations: Deep technical knowledge of critical infrastructure and building systems.
• Workplace Experience: Proven ability to create engaging, productive, and technology-enabled workplaces.
• Digital Transformation: Experience implementing smart building technologies, CAFM/IWMS platforms, and automation solutions.
• Commercial Acumen: Strong budget management, vendor governance, and cost optimization capabilities.
• Strategic Leadership: Ability to drive enterprise-wide transformation and operational excellence initiatives.
• Stakeholder Management: Strong influencing, communication, and relationship-building skills across senior stakeholders and external partners.