(Rakuten Travel Xchange) Senior HR Generalist

Job Description:

Rakuten Travel Xchange (https://solutions.travel.rakuten.com/about-us) is the accommodation wholesale and travel technology division within the Rakuten group. We distribute our global inventory and the directly negotiated rates of Rakuten Travel and Rakuten STAY. We enable our clients globally to send their guests anywhere in the world – all delivered through the latest scalable cutting-edge technology. This innovative platform serves as a pivotal bridge between travel suppliers and sellers, providing an extensive inventory of travel products such as flights and hotels. Rakuten Travel Xchange empowers both suppliers and sellers by offering an expansive global reach and enhancing revenue potential. It simplifies transactions, making it an efficient tool for businesses seeking to excel in the dynamic travel market.

The Senior HR Generalist is responsible for delivering comprehensive HR support across talent acquisition, HR operations, employee lifecycle management, HR systems, reporting, and selected HR projects. The role works closely with HRBPs, business leaders, employees, and regional HR teams to provide effective, timely HR services while independently managing key HR processes and contributing to the continuous improvement of HR operations.

This position requires an experienced, hands-on HR professional who can take ownership, manage multiple priorities independently, and contribute beyond day-to-day administration in a fast-changing, internationally expanding organization.

Responsibilities

• HR Operations & Lifecycle: Oversee the full employee lifecycle, including onboarding, transfers, employment changes, and offboarding. Maintain accurate organizational data and HR documentation, and serve as the primary point of contact for employee and manager HR inquiries.
• HRIS & Reporting: Act as a super-user for Workday. Maintain data integrity, generate regular headcount and workforce reports, and provide data-driven insights to support HR planning and management decision-making.
• Compliance & Governance: Provide guidance on company HR policies and processes. Support internal audits, ensure adherence to Singapore employment laws, and oversee all Singapore work pass applications, renewals, and cancellations.
• Payroll Administration: Act as the primary RTX HR contact for outsourced Philippines payroll. Own the monthly payroll cycle by validating inputs, resolving discrepancies with stakeholders, and ensuring timely submission to the vendor.
• Process Improvement: Participate in regional HR initiatives and projects. Proactively review existing processes to identify opportunities for standardization, automation, and increased operational efficiency.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline.
• 5–8 years of progressive HR experience, with a strong blend of hands-on talent acquisition and HR operations.
• Solid understanding of the employee lifecycle, Singapore employment practices, and HR administration.
• Demonstrated proficiency with HRIS platforms (Workday preferred).
• Proven experience managing Singapore work pass processes.
• Experience in a multinational, regional, or fast-growing organization is highly desirable.
• Strong stakeholder management, problem-solving skills, and the ability to work independently in a fast-paced, ambiguous environment.
• Excellent written and verbal communication skills in English, with a high degree of attention to detail and a proactive, "hands-on" mindset.

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.