We are seeking an experienced Guest Relations Manager to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any unsatisfaction.
Providing exceptional service to guests
Implementing plans to improve customer satisfaction
Assisting with guests queries/disputes
Resolving complaints effectively
Sharing tips with the team to enhance customer service
Handling the arrival and departure of guests
Acting as a communication hub between guests and team members
Informing guests about updates of services
Providing reports to senior manager on the activities
Experience as a Guest Relations or Hospitality Manager
Excellent customer service skills
Knowledge of the hospitality industry
Familiar with ERP and MS Office softwares
Great leadership skills
Effective communication skills
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Raldex Hospitality is a company focused on hospitality services.