Key responsibilities
- Receiving the instruments, updating the systems and coordinating with internal team to meet the SLA (Service Level Agreement) for the customer.
- Updating the customers about the status and maintaining high customer focus during the interactions and demonstrate the efficiency.
- Verifying the customer requirements and interacting with outside service providers for quotation and SLA.
- Coordinating with logistics team for the shipment of the material and instruments.
- Interacting with customers for the quotation, PO, invoice and payments.
- Clearance of payments to outside vendors and interacting with accounts team for the clearance.
- Co-ordination with sales to understand the customer requirements and translate the same to working terms and keeping a track of the progress and completion.
- Regular updates to customer for each project or jobs coming to us – receipt, WIP, outgoing.
- May also be required to act as inside sales – calling customers for the leads.
- Supporting on any promotions and following up with customers for the feedback and orders.
Job requirements (education or experience and skills required to be able to perform this job):
- 2-4 years of customer service experience with any technical services company.
- Diploma/engineering/other Degree graduates.
- Calibration and other technical services experience as customer service is an added advantage.
- Excellent communication and to be good in written and spoken English.
- High energy and customer focus is desired.
- Focus on process improvements, innovative thinking and implementation of new ideas is an expectation from this position.
About Us
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
