Service Engineer

Key Responsibility：

1. Responsible for repair and calibration of electronic measuring instruments (Tektronix/Keithley/EA), by analyzing and identifying instrument failures, performing repair/ calibration/adjustment process. Ensure on time deliver the instruments to customers of high quality.
2. Maintain high-quality and efficient communication with customers, fully understand customer needs, provide customers with high quality products and services, and continue to improve customer satisfaction.
3. Manage equipment/fixture/tool management through using Tektrace /MET TEAM or offline management software, initiate calibration and repair requirements, propose analysis and solutions for OOT (Out of Tolerance) equipment, and ensure the equipment in effective working condition.
4. Create a good way of cross-functional cooperation and communication, and work closely with CSR/SAM/Logistic department to ensure that instruments are delivered to customers in the best quality and shortest TAT (Turn around time).
5. ERP and workbench system operation, according to the repair requirements, initiate and establish parts needs information and manage the service location.
6. Responsible for analyzing and improving the quality of repair/calibration process, preventing quality problems, put advising on instrument application and maintenance through cooperation with Global and Regional quality and engineering teams to reduce quality PPM and agreed service instrument failure rates.
7. Use RBS tools to continuously improve safety, quality, delivery and productivity to consistently meet customer expectations.
8. Strong driving force, long-term effective play of subjective initiative, use various resources to learn more product knowledge and skills, understand the latest product and service needs, provide the training and share aim to raise the service capability for self and team.

QUALIFICATIONS：

1. Bachelor’s degree or above in electronic engineering or similar major and more than 2 years’ relevant work experience.
2. Hands on the repair and calibration of typical electronic measuring instruments, such as Power supply, digital multimeter, source meter and oscilloscope
3. The ability to understand and predict customer needs is preferred.
4. Integrity, sincerity, good teamwork ability.
5. Strong willingness to learn and fast learning ability, able to actively and continuously learn, improve professional skills, communication skills.
6. Will be preferred for well know lean concept.
7. Ability of understand and analysis electrical/electronic diagram, ability of repair instrument on board and component level.

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