Customer Service & Corporate Sales Intern

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

Job Description

The Customer Service & Corporate Sales Intern will gain hands-on experience supporting Rally House’s corporate and consumer bulk order process. This role will assist with customer inquiries, order preparation, and communication while learning how the sales specialist builds relationships with businesses and creates a seamless bulk ordering experience. The intern will collaborate with the Corporate Sales Specialist, Buying team, and Customer Service team to support orders from initial inquiry through delivery and gain exposure to the full sales process.

Responsibilities

• Respond to leads and inquiries about bulk orders
• Create customer invoices and collect payments for orders
• Contact previous bulk order customers to identify repeat-order opportunities and generate additional sales
• Identify and generate new bulk sales leads through prospect research, outreach, and follow-up with potential business customers
• Assist with customer service processes, such as creating a new order, editing orders, correcting shipping information, and processing cancelations in respect to bulk order transactions
• Process additional customer service requests as assigned

Skills and Knowledge

Ability to provide exceptional customer service during every transaction via phone, chat, or in-person, Excellent organization skills with the ability to plan and execute tasks efficiently, Excellent verbal and written communication skills, Knowledge of sales practices, retail operations, and direct ship orders preferred, Proficient computer skills in Microsoft Word, Excel, and Outlook

Qualifications

• Must be willing to work part-time in a Rally House store prior to starting the internship
• Currently enrolled at an accredited college or university and/or recent graduate with or pursuing a relevant degree (e.g. Business, Sales, etc.)
• Available to work standard hours M-F at a corporate office located in Lenexa, KS.
• Eligible to work in the U.S.

Physical Requirements

• Ability to operate a computer, keyboard, mouse, and other standard office equipment
• Able to clearly view and read information on a computer screen
• Occasionally lift or move items up to 15 pounds

Location

• On-site in Lenexa, KS

Pay Range

$18.00 - $22.00