Join Our Team at Ramen Tatsu-Ya in Houston!
Perks Include:
- Flexible Scheduling
- Paid On-the-Job Training
- Advancement Opportunities (promotions from within)
- Free Meals During Shifts
- Employee Referral Rewards (50% on first paycheck, 50% on second paycheck)
- Discounts offered at all Tatsu-Ya locations
Benefits:
- Paid Time Off for salaried employees
- Sick Time Off for full-time employees
- Medical, Dental, and Vision Insurance (based on hours worked)
At Ramen Tatsu-Ya, we deliver exceptional dining experiences through outstanding service, high-quality food, and a welcoming atmosphere. We seek an experienced Assistant General Manager to lead our team and ensure smooth operations. If you are a strategic leader with a passion for excellence and a proven management track record, we want to hear from you!
Job Description:
As the Assistant General Manager, you will oversee all aspects of restaurant operations, including financial management, staff development, guest satisfaction, and facility maintenance. Your role will include:
Financial Management:
- Review Financial Reports: Analyze weekly numbers from daily reports to assess financial performance and identify areas for improvement.
- P&L Understanding: Maintain a general understanding of the Profit & Loss statement, including budgeting, labor cost management, and inventory counts.
- Budget Management: Oversee budgeting processes and manage labor costs, inventory, and repair & maintenance budgets.
Administrative Duties:
- Marketing Content: Approve marketing content to ensure brand consistency and effective promotion.
- Payroll Management: Oversee payroll processes, including time entries, edits, and draft approvals.
- Departmental Communication: Manage communication with staff through email, Slack, and text, and handle disciplinary actions as needed.
- Guest and Employee Incidents: Address and resolve guest and employee incidents professionally.
- Coaching and Mentoring: Provide coaching and mentoring to staff, focusing on leadership development and growth plans.
- Performance Evaluations: Complete staff performance evaluations for promotions, raises, and annual reviews.
- Guest Satisfaction: Monitor guest satisfaction through various channels (e.g., Google reviews, info line, DoorDash) and address any feedback.
- Vendor Management: Maintain thorough knowledge of the master contact sheet for vendors and facilities.
People Management:
- Onboarding and Recruiting: Oversee the onboarding, recruiting, and retention of staff, ensuring a smooth hiring process.
- Orientation and Training: Facilitate orientation and training for all new hires, ensuring they understand their roles and responsibilities.
- Internal Growth: Promote internal growth by encouraging cross-training and providing information about growth opportunities.
- Employee Incentives: Implement creative ways to motivate staff and reward excellent performance.
Product Management:
- Recipe and Presentation Standards: Familiarize yourself with recipes, plate presentation, and set high standards for food quality.
- Procurement Management: Ensure all changes in purchases go through the procurement department and maintain healthy vendor relationships.
Hospitality:
- FOH Staff Training: Ensure all front-of-house staff are properly trained, setting high expectations for service and creating a welcoming environment.
- Guest Services: Engage with guests through table touches, upselling items, and retaining returning guests.
- Overall Cleanliness: Maintain overall restaurant cleanliness, ensuring a clean and inviting atmosphere.
Facilities Management:
- Health Inspection Compliance: Ensure the restaurant passes health inspections and addresses any issues promptly.
- Facilities Communication: Coordinate with the facilities department on repairs and maintenance, and manage equipment purchases through procurement.
- Exterior Maintenance: Oversee landscaping, exterior cleanliness, and functionality of exterior elements like speakers.
- Depreciation Management: Understand and manage equipment depreciation, opting for repairs or replacements as needed.
Qualifications and Skills:
- Proven experience as an Assistant General Manager or in a similar management role within the hospitality industry
- Strong financial management skills, including P&L oversight, budgeting, and inventory control
- Excellent leadership abilities with a focus on coaching and mentoring
- Skilled in managing staff performance and implementing effective training programs
- Exceptional guest service skills with a commitment to upholding high standards
- Knowledge of facilities management and maintenance procedures
- Strong communication skills and the ability to manage departmental and vendor relationships effectively
