SUMMARY
Courteously, enthusiastically, and efficiently takes orders, prepares and serves alcoholic and non-alcoholic beverages and meals to guests in accordance with existing steps of service. Maintain and improve check averages to ensure the financial success of the operation. Engage the guest to ensure memorable and impactful experience.
ESSENTIAL FUNCTIONS
- Anticipate guests’ needs, respond promptly and acknowledge all guests.
- Prepare and serve alcoholic & non-alcoholic beverages
- Provide prompt, efficient and gracious service to guests, including artfully describing menu items, taking food and beverage orders and correct use of the point of sale computer system, ensuring timely service.
- Correctly settles all guest checks in accordance with the cash and payment handling policies.
- Is accurate with gratuity calculations and distributions in accordance with company gratuity program
- Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures.
- Work quickly and safely at all times.
- Maintain and comply with all departmental policies and service procedures.
- Maintain positive guest relations at all times.
- Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements.
- Participates in and supports hotels efforts towards community, sustainability and environmental initiatives.
- Perform other duties as directed, developed or assigned.
