SUMMARY The Fitness Instructor is a service-driven wellness professional responsible for delivering safe, effective, and consistently exceptional fitness experiences to Rancho Valencia guests and members.
The role
may include personal training, group fitness instruction, or both, based on individual qualifications and business needs. All services must be provided in alignment with Rancho Valencia’s luxury service standards, professionalism, and commitment to guest well-being.
ESSENTIAL FUNCTIONS
- Deliver a consistently high level of service to all guests, members, and colleagues in accordance with Rancho Valencia’s service and conduct standards.
- Provide safe, effective, and engaging personal training sessions and/or group fitness classes based on certifications held and assignments given.
- Design and implement individualized exercise programs that align with client goals, fitness levels, and health considerations, as applicable.
- Conduct fitness consultations and assessments in accordance with resort protocols, when assigned.
- Maintain accurate, timely, and confidential records of client participation, programs, and progress.
- Support departmental goals related to guest experience, class participation, service quality, and revenue generation.
- Build and maintain professional relationships with guests and members consistent with a luxury hospitality environment.
- Demonstrate proper use of fitness equipment and safe exercise techniques, including the ability to lift and move equipment or weights as required.
- Report to all scheduled shifts, sessions, and classes punctually and prepared to perform assigned duties.
- Follow all scheduling, substitution, and coverage procedures, including advance notice and management approval for changes.
- Communicate clearly, professionally, and promptly with management, colleagues, and guests.
- Participate in required meetings, trainings, continuing education, and special events.
- Adhere to all Rancho Valencia Resort and Spa policies, procedures, and standards of conduct.
- Escalate guest feedback, service concerns, or operational issues promptly to the assigned Management team.
- Perform additional duties as assigned to support spa and resort operations.
