Tennis Front Desk Agent

SUMMARY The Tennis Concierge uses a strong understanding of the game of Tennis in order to successfully assist in scheduling court times, match guests or member to the appropriate tennis pro and to engage in and follow the tennis conversations with members and guests. The person in this role is a primary presence in the pro shop answering phone calls, scheduling courts, ringing in retail purchases and using the electronic booking system for all court reservations, and point of sale transaction.

ESSENTIAL FUNCTIONS

Pro shop coverage Answer phones. Return calls and E-mail messages and takes messages. Schedule lessons Billing Escorting guests to the court Greeting guests Maintain a clean and safe work environment Arrange Matches Count inventory in accordance with property guidelines and with the leadership of the Supervisor Stocking towels and other items needed for the department to run smoothly Assist Director of Tennis and fellow pros with all day to day operations Assist with league responsibilities Adhere to all company standard operating procedures Uses electronic booking system for all court reservation and to apply any member and guest payments.

Able to work weekends and holidays Assist with promoting retail sales, membership and lessons Actively participates in safety programs and abides by all injury reporting and safety behavior requirements Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives Perform other duties as directed, developed or assigned