- Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
- Calls are predominantly routine but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May require advanced knowledge of the organization, products and/or services.
- Must have good communication and problem-solving skills.
- May research issues or transfer to a research function.
- May involve cross selling or up selling of other financial products.
Education Required:
- Bachelor's Degree or someone who is in the process of completing it.
Background & Experience Required:
- At least 1-2 years Customer Service experience
- Call center is preferred
All your information will be kept confidential according to EEO guidelines.
