Based in Gdansk Poland, the Customer Experience (CX) Training Manager leads the design, delivery, and continuous improvement of customer experience learning programmes across multiple countries spanning Europe, Africa, Middle East, Asia and Pacific. This role manages a geographically distributed team of eLearning developers, live instruction instructors and systems support staff ensuring training solutions are engaging, scalable, measurable, and aligned with business priorities, customer experience standards, and operational performance goals.
This role reports to the Global Advanced Services Director and peers with the CX US Training Manager and other Advanced Services Managers in Europe.
The CX Training Manager is accountable for building a high-performing, collaborative, and inclusive team across EMEA – APAC. This includes setting clear objectives, managing performance, supporting professional development, encouraging knowledge sharing, and creating common ways of working for distributed eLearning and live training teams.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join a team recognized for leadership, innovation, and diversity.
Job details are sourced from the employer's original posting.
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Honeywell Automation and Control Solutions (ACS) team members are part of a global, 65,000-employee network of smart and entrepreneurial, hard-working and inquisitive professionals who solve problems every single day. Put simply, our employees create safer, more energy efficient, more secure and more productive environments for our customers around the world. ACS turnout gear protects firefighters from extreme temperatures; our thermostats keep homeowners comfortable; our security systems ensure the safety and security of facilities from backyard sheds to Las Vegas casinos; our rugged mobile computers track packages and goods as they are shipped across the globe; our sensors measure temperature and pressure in hemodialysis machines and other medical devices. ACS energy management services have helped big-box retailers achieve double-digit reductions in their peak energy demand, and our process control systems are used in the world's top 50 oil refineries. As much as we are a product and solutions company, we are a technology company. In fact, our technology is in 150 million homes and 10 million buildings. Based in Minneapolis, Minnesota, with operations in more than 100 countries , ACS is organized into seven strategic business units -- five focused on products and two on services and solutions. ACS is an approximately $15 billion division of Honeywell, a Fortune 100 industrial technology company based in Morristown, New Jersey. We'd love to have you consider coming to work with us. We are Honeywell!