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    Randstad Sourceright NA for Honeywell

    Automation and Control Solutions

    Customer Success Manager ( Saudi national only)

    Any, Saudi ArabiaOn-SiteFull-timePosted 3w ago
    All Randstad Sourceright NA for Honeywell jobs

    Job description

    Aftermarket Service Manager manages all existing customer contracts and create new in the assigned region in a way that combines the customers’ goals with the business’s goals to form a cohesive, data-led, and customer-informed process.

    The Aftermarket Service Manager is responsible for growth, improving the customer satisfaction, recurring revenue, engineering activities in the contracts related to migration & upgrades. Also actively drive spots services proactively to meet customer needs.

    A close customer relationship to drive business partnerships that can drive growth and value for both the customer and Honeywell.

    Responsibilities

    • Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to customer needs.
    • Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions.
    • Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.
    • Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies and drive campaigns and initiatives.
    • Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved pro-actively and customers able to release value from our products and solutions.
    • Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
    • Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
    • Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing
    • Awareness on Honeywell Connected Industrial (HCI) products and solutions preferred – Process Historian, Process Alarm Management, Advance process Controls, Operator training simulators, Operations Management Solutions, Blending and Movement Automation, Manufacturing Execution systems (MES), Visualization and reporting solutions, Asset performance Management solutions, Digital twins, Cloud based solutions 
    • Excellent customer interaction skills – the ability to interact with customers, understand and manage their expectations and build long term relationships.

    Qualifications

    • Relevant experience in Aftermarket Services and Customer support
    • Degree in Chemical Engineering or Process Engineering
    • Excellent communication - both verbal and written, including the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward.
    • Self-motivated
    • Good understanding of regional customers - culture and dynamics
    • Ability to influence leadership and drive ideas.
    • The ability to work under pressure
    • A strong commitment to safety and a safe working environment

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    About Us

    Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

    Job details are sourced from the employer's original posting.

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    About the company

    Randstad Sourceright NA for Honeywell

    Honeywell Automation and Control Solutions (ACS) team members are part of a global, 65,000-employee network of smart and entrepreneurial, hard-working and inquisitive professionals who solve problems every single day. Put simply, our employees create safer, more energy efficient, more secure and more productive environments for our customers around the world.  ACS turnout gear protects firefighters from extreme temperatures; our thermostats keep homeowners comfortable; our security systems ensure the safety and security of facilities from backyard sheds to Las Vegas casinos; our rugged mobile computers track packages and goods as they are shipped across the globe; our sensors measure temperature and pressure in hemodialysis machines and other medical devices.   ACS energy management services have helped big-box retailers achieve double-digit reductions in their peak energy demand, and our process control systems are used in the world's top 50 oil refineries. As much as we are a product and solutions company, we are a technology company. In fact, our technology is in 150 million homes and 10 million buildings. Based in Minneapolis, Minnesota, with operations in more than 100 countries , ACS is organized into seven strategic business units -- five focused on products and two on services and solutions. ACS is an approximately $15 billion division of Honeywell, a Fortune 100 industrial technology company based in Morristown, New Jersey. We'd love to have you consider coming to work with us. We are Honeywell!

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    Automation and Control Solutions
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