We have an opportunity for a Customer Success Manager (Americas) to join Honeywell, where you will be responsible for building and maintaining strong relationships with customers across the Americas region, ensuring they achieve their desired business outcomes and realize maximum value from our solutions. You will serve as a trusted advisor and primary point of contact, helping customers drive adoption, optimize usage, expansion, and achieve long-term success.
In this role, you will impact customer satisfaction, retention, and growth by proactively engaging with customers throughout their lifecycle. You will collaborate across Sales, Professional Services, Support, and Product teams to ensure a seamless customer experience while identifying opportunities to expand customer value and strengthen strategic partnerships.
This is a hybrid role based in our Hamilton, NJ office with approximately 25% travel across the Americas region.
YOU MUST HAVE
3+ years of experience in Customer Success, Account Management, Customer Experience, or a related customer-facing role.
3 years experience working with B2B SaaS solutions and subscription-based business models.
Proven measurable experience ability to build trusted relationships and manage multiple customer accounts simultaneously.
3 years experience working cross-functionally with Sales, Support, Services, and Product organizations.
3 years experince in CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools.
WE VALUE
Customer-first mindset with a passion for driving customer outcomes.
Self-motivated and results-oriented with strong attention to detail.
Ability to thrive in a fast-paced, collaborative environment.
Strong business acumen and consultative approach.
Willingness to travel up to 25% throughout the Americas region.
Strong communication, presentation, and stakeholder management skills, including engagement with executive-level contacts.
Ability to analyze customer usage data and translate insights into actionable recommendations.
Strong problem-solving, organizational, and project management skills.
The annual salary range for this position is $71,600. - $89,600. This position is incentive eligble. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 8/4/2026.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Honeywell Automation and Control Solutions (ACS) team members are part of a global, 65,000-employee network of smart and entrepreneurial, hard-working and inquisitive professionals who solve problems every single day. Put simply, our employees create safer, more energy efficient, more secure and more productive environments for our customers around the world. ACS turnout gear protects firefighters from extreme temperatures; our thermostats keep homeowners comfortable; our security systems ensure the safety and security of facilities from backyard sheds to Las Vegas casinos; our rugged mobile computers track packages and goods as they are shipped across the globe; our sensors measure temperature and pressure in hemodialysis machines and other medical devices. ACS energy management services have helped big-box retailers achieve double-digit reductions in their peak energy demand, and our process control systems are used in the world's top 50 oil refineries. As much as we are a product and solutions company, we are a technology company. In fact, our technology is in 150 million homes and 10 million buildings. Based in Minneapolis, Minnesota, with operations in more than 100 countries , ACS is organized into seven strategic business units -- five focused on products and two on services and solutions. ACS is an approximately $15 billion division of Honeywell, a Fortune 100 industrial technology company based in Morristown, New Jersey. We'd love to have you consider coming to work with us. We are Honeywell!