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    Randstad Sourceright NA for Honeywell

    Automation and Control Solutions

    Lead Cust Exp Specialist

    Gurugram, IndiaOn-SiteFull-timePosted 3w ago
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    Job description

    Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

    Responsibilities

    The candidate is required to support the Quoting/Order Booking process for the SW/HW orders for Distributors/end customers of the organization supporting META region.

    The primary responsibility areas would comprise the following:
    .

    • Create Sales Quotes as per customer requirement for Honeywell Products/ solutions, using Quoting tools/systems such as Salesforce, SAP ECC etc. Includes item configuration in the tool used.
    • Meet the SLAs of TAT and Accuracy
    • Includes working on changed requirement from the customers as per process guidelines/steps
    • Check the Discounts and Quotation Policy and ensure the criteria are met, while issuing the quotes
    • Work with various internal teams including Sales Org, Approvals, Item Set up, Software team /Operations Team / Logistics Team / Planning and Sourcing Team etc. to support the quoting activities and Order Management Process.
    • Address any queries from the customers and work internally with in Honeywell to resolve these queries
    • Address any process queries from the team members booking the orders and preparing the quotes.
    • Develop and regularly review the Work Instructions of the process
    • Reporting of the monthly metrics to the manager including TAT and Accuracy metrics.
    • Identify and Drive Quality Initiatives making the process efficient and leaner, using the already established Quality Methodologies at Honeywell. Support the team members as an SME for any Initiatives for the process
    • Interacts w/ customers prior to and after sale.
    • Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
    • Develops and maintains positive customer relations.
    • Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
    • Substantially impacts the relationship between Honeywell and the customer.
    • Process Day to Day Order.
    • Clear Backlogs.
    • Respond Customer Queries and Claims (non-Disputes).
    • Collaborate with different cross functions for Customer Resolutions and Process Improvement.

    Qualifications

    Qualifications / Desirable Skills & Minimum Skills Required:

    • Understanding and experience of Quality Concepts and methodologies (Lean or Six Sigma)
    • Ability to understand business direction and map these into requirements and solutions.
    • Any Graduate with minimum 2 years of experience.
    • Highly adaptable and able to learn new technologies quickly.
    • Encourage & Follow Honeywell Behavior/policies.
    • SAP- Order Management
    • Good Analytical Skills to understand customers' requirements and translate into Order Requirements
    • Typing Speed of 35-40 WPM
    • Salesforce | Case Management
    • Experience on driving any Cross functional process projects.
    • Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc
    • Excellent verbal/written Communication Skills
    • Requires previous experience of working on an SAP ERP platform (preferably SalesForce/Oracle Order Management)
    • Know how of Order Life Cycle

    Job details are sourced from the employer's original posting.

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    About the company

    Randstad Sourceright NA for Honeywell

    Honeywell Automation and Control Solutions (ACS) team members are part of a global, 65,000-employee network of smart and entrepreneurial, hard-working and inquisitive professionals who solve problems every single day. Put simply, our employees create safer, more energy efficient, more secure and more productive environments for our customers around the world.  ACS turnout gear protects firefighters from extreme temperatures; our thermostats keep homeowners comfortable; our security systems ensure the safety and security of facilities from backyard sheds to Las Vegas casinos; our rugged mobile computers track packages and goods as they are shipped across the globe; our sensors measure temperature and pressure in hemodialysis machines and other medical devices.   ACS energy management services have helped big-box retailers achieve double-digit reductions in their peak energy demand, and our process control systems are used in the world's top 50 oil refineries. As much as we are a product and solutions company, we are a technology company. In fact, our technology is in 150 million homes and 10 million buildings. Based in Minneapolis, Minnesota, with operations in more than 100 countries , ACS is organized into seven strategic business units -- five focused on products and two on services and solutions. ACS is an approximately $15 billion division of Honeywell, a Fortune 100 industrial technology company based in Morristown, New Jersey. We'd love to have you consider coming to work with us. We are Honeywell!

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    Industry
    Automation and Control Solutions
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