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    Randstad Sourceright NA for Honeywell

    Automation and Control Solutions

    Senior Advanced Application Engineer, Blending Technology

    Markham, CanadaHybridFull-time5–7 yrs experienceCA$91.8k – CA$122.4k / yearPosted 3w ago
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    Job description

    The primary purpose of this position is to deliver superior customer satisfaction with the Honeywell Technical Support response, communication, and resolution of cases for the defined Advanced Applications (mainly Blending) by working closely within a Global Team. The scope will cover the global customer base but with a focus on customers in NA.

    You will report directly to our Blending and Movement Engineering Manager, and you’ll work out of our Markham or Calgary locations on a hybrid work schedule.

    This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry. In this role, you will impact the successful delivery of Honeywell and Blending applications, enhance product performance, and contribute to the continuous improvement of engineering processes and customer solutions.

    Responsibilities

    RESPONSIBILITIES 

    • Provide product and application support for external customers
    • Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
    • Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
    • Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter
    • Participate in review and testing of new releases to ensure customer issues are resolved
    • Deliver customer training and provide technical support to the sales organization
    • Assist the PBM Team Leader to develop and implement strong teamwork processes and standards
    • Share knowledge and best practices within the team.
    • Act as a technical mentor for less experienced team members
    • Ability to travel 10% within North America

    Benefits of working for Honeywell

    • Comprehensive health benefits, including medical, vision, dental, and mental health coverage
    • Paid vacation and statutory holidays in accordance with Canadian labor standards
    • Retirement plan (based on regional policy)
    • Opportunities for career growth within a global organization
    • Professional development programs and continuous learning opportunities

    Qualifications

    The annual base salary range for this position is $91,800 - $122,400 CAD in Markham, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. 

    This position is for a current vacancy. 

    YOU MUST HAVE

    • Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field
    • 5 to 7 years relevant experience – use of Blending Applications tools.
    • 5 to 7 years customer technical support experience with the designated Advanced Applications
    • 5 to 7 years industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirable

    WE VALUE

    • High customer satisfaction levels as measured in the customer satisfaction survey
    • Ability to resolve customer issues within an agreed Service Level
    • Strong interest in developing a career in the Blending field
    • Excellent problem solving and troubleshooting skills and attention to detail
    • Excellent verbal and written technical communication & presentation skills
    • Customer focused mentality

    About Us

    Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

    Job details are sourced from the employer's original posting.

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    About the company

    Randstad Sourceright NA for Honeywell

    Honeywell Automation and Control Solutions (ACS) team members are part of a global, 65,000-employee network of smart and entrepreneurial, hard-working and inquisitive professionals who solve problems every single day. Put simply, our employees create safer, more energy efficient, more secure and more productive environments for our customers around the world.  ACS turnout gear protects firefighters from extreme temperatures; our thermostats keep homeowners comfortable; our security systems ensure the safety and security of facilities from backyard sheds to Las Vegas casinos; our rugged mobile computers track packages and goods as they are shipped across the globe; our sensors measure temperature and pressure in hemodialysis machines and other medical devices.   ACS energy management services have helped big-box retailers achieve double-digit reductions in their peak energy demand, and our process control systems are used in the world's top 50 oil refineries. As much as we are a product and solutions company, we are a technology company. In fact, our technology is in 150 million homes and 10 million buildings. Based in Minneapolis, Minnesota, with operations in more than 100 countries , ACS is organized into seven strategic business units -- five focused on products and two on services and solutions. ACS is an approximately $15 billion division of Honeywell, a Fortune 100 industrial technology company based in Morristown, New Jersey. We'd love to have you consider coming to work with us. We are Honeywell!

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