THE FUTURE IS WHAT WE MAKE IT
Software Engineer (Building Operation Center)
Singapore, Singapore
THE OPPORTUNITY
In this role, you will support the availability and performance of cloud-based services through disciplined monitoring, analysis, troubleshooting, and cross-functional collaboration. Your work will help improve service responsiveness, system reliability, and the customer experience.
KEY RESPONSIBILITIES
• Monitor Forge cloud applications remotely, assessing system health, connectivity, and service performance.
• Triage and analyse Forge-generated service cases, determine the appropriate next action, and collaborate with Field Service Professionals to resolve issues efficiently.
• Use Forge data to identify potential Spot opportunities and communicate clear, actionable insights to Field Service Professionals.
• Investigate connectivity and performance issues, track them through resolution, and escalate when required.
• Collaborate with cross-functional teams to improve service reliability and customer outcomes.
• Provide structured feedback to back-end development teams to support product and platform improvement.
• Maintain clear operational records and contribute to consistent service-level performance.
YOU MUST HAVE
• Diploma or bachelor’s degree from an accredited institution in Electrical, Electronics, Instrumentation, Controls Engineering, or a related technical discipline.
• 3+ years of software engineering experience, with a focus on monitoring and troubleshooting cloud-based applications.
• Working knowledge of a major cloud platform such as AWS, Microsoft Azure, or Google Cloud, including cloud-monitoring tools and practices.
• Experience collaborating with field service teams or comparable operational groups.
• Experience using logging, alerting, and incident-management systems to support timely issue resolution.
• Experience with Building Management Systems and Heating, Ventilation and Air-Conditioning (HVAC) systems.
WE VALUE
• Ability to identify energy waste or sub-optimal HVAC operation and recommend practical improvements.
• Knowledge of cybersecurity best practices for cloud environments.
• Strong analytical and problem-solving skills, with close attention to detail.
• Ability to work independently while collaborating effectively in a distributed team environment.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Honeywell Automation and Control Solutions (ACS) team members are part of a global, 65,000-employee network of smart and entrepreneurial, hard-working and inquisitive professionals who solve problems every single day. Put simply, our employees create safer, more energy efficient, more secure and more productive environments for our customers around the world. ACS turnout gear protects firefighters from extreme temperatures; our thermostats keep homeowners comfortable; our security systems ensure the safety and security of facilities from backyard sheds to Las Vegas casinos; our rugged mobile computers track packages and goods as they are shipped across the globe; our sensors measure temperature and pressure in hemodialysis machines and other medical devices. ACS energy management services have helped big-box retailers achieve double-digit reductions in their peak energy demand, and our process control systems are used in the world's top 50 oil refineries. As much as we are a product and solutions company, we are a technology company. In fact, our technology is in 150 million homes and 10 million buildings. Based in Minneapolis, Minnesota, with operations in more than 100 countries , ACS is organized into seven strategic business units -- five focused on products and two on services and solutions. ACS is an approximately $15 billion division of Honeywell, a Fortune 100 industrial technology company based in Morristown, New Jersey. We'd love to have you consider coming to work with us. We are Honeywell!