THE FUTURE IS WHAT WE MAKE IT.
Pre-Sales Engineer (Building Management System)
Kuala Lumpur, Malaysia
The Field Application Engineer (FAE) will act as a technical bridge between sales, customers, and product teams within the Building Management Systems (BMS) domain. The role is primarily focused on pre-sales solutioning, technical consulting, and customer engagement, with an additional responsibility of providing targeted post-sales field support and escalations.
This position requires a strong ability to design, position, and validate solutions, along with hands-on expertise to support deployment challenges across both software and hardware layers of building automation systems.
Key Responsibilities
- Pre-Sales Engagement & Solutioning (Core Focus)
- Perform specification compliance and design reviews for Building Automation Systems (BAS), including BMS and HVAC control systems.
- Provide technical consultancy and system architecture guidance to customers, consultants, and internal sales teams.
- Translate customer requirements into end-to-end BMS solutions, covering system design, integration, and scalability.
- Develop and deliver technical demonstrations aligned with customer use cases and value realization.
- Plan and execute Proof of Concepts (PoCs), pilot deployments, and solution validations.
- Support technical discussions with consultants and stakeholders, influencing design decisions and specifications.
- Conduct technical enablement and training programs for sales teams to strengthen solution positioning.
- Deliver product updates, roadmap briefings, and technical knowledge sessions internally.
2. Post-Sales Technical Support (Targeted)
- Provide on-site field support for complex deployments, commissioning challenges, and critical escalations.
- Support system integration, troubleshooting, and performance optimization across deployed BMS environments.
- Perform RMA diagnostics and failure analysis, coordinating with stakeholders as required.
- Act as a technical escalation point for high-impact customer issues requiring deep expertise.
- Participate in beta testing and validation of new product introductions (NPIs) in real-world environments.
- Collaborate with engineering and support teams to close product gaps and improve solution quality.
Required Experience
- 10–15 years of experience in Building Automation, BMS, HVAC controls, or Smart Building Solutions.
- Certifications in BMS/BAS technologies or industrial communication protocols
- Strong background in pre-sales engineering, system design, and customer-facing technical roles.
- Experience working with consultants, system integrators, and enterprise customers.
- Exposure to full project lifecycle (design → deployment → commissioning → support).
- Proven ability to balance solutioning responsibilities with hands-on field troubleshooting
Technical Skills
- Core Technologies
- Building Management Systems (BMS) / Building Automation Systems (BAS)
- HVAC control systems and energy management solutions
- SCADA and connected building platforms
- Protocols & Integration
- BACnet, Modbus, LonWorks, KNX
- IP networking fundamentals (TCP/IP, routing, VLANs)
- Integration with third-party systems through APIs and middleware
- System-Level Expertise
- Strong understanding of end-to-end system architecture
- Ability to work across hardware (controllers, sensors, field devices) and software (platforms, analytics, user interfaces) layers
- Hands-on experience with commissioning, diagnostics, and system optimization
- Tools
- Engineering design and documentation tools
- Commissioning, debugging, and diagnostic utilities
Domian Skills
- Strong understanding of commercial buildings, data centers, hospitals, airports, and industrial facilities.
- Knowledge of building codes, compliance standards, and BMS design principles.
- Awareness of energy efficiency, sustainability, and digital building trends.
- Ability to map business needs to technical architectures and system designs.
Customer-Facing & Soft Skills
- Strong communication and presentation skills, with the ability to simplify complex technical concepts.
- Excellent stakeholder engagement, working with customers, consultants, OEMs, and internal teams.
- Consultative mindset focused on identifying customer needs and delivering value-driven solutions.
- Ability to influence technical decisions and address objections effectively.
- Strong analytical and problem-solving skills, especially in live customer environments.
- Ability to operate with ownership and adaptability in dynamic situations.
- Skilled in delivering technical training and knowledge transfer sessions.
Behavioral Competencies
- Customer-first approach with focus on outcomes and value realization
- High accountability and responsiveness
- Strong cross-functional collaboration
- Ability to work independently in field and high-pressure environments
Travel Requirement
- Willingness to travel extensively for customer engagements, site support, and solution validation activities
Success Measures
- Contribution to win rates and orders through effective technical solutioning
- Quality and impact of PoCs, demos, and technical engagements
- Support in successful deployment and adoption of new solutions
- Customer satisfaction and resolution effectiveness for escalations
About Us
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
