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    Randstad Sourceright NA for Honeywell

    Automation and Control Solutions

    Sr Adv Proj Mgmt Specialist - Service Delivery

    Any, MexicoOn-SiteFull-time12–15 yrs experiencePosted 3w ago
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    Job description

    We are building a smarter, safer and more sustainable world. That’s the power of Connected. That’s the power of Honeywell. Our company invents and manufactures technologies that address some of the most critical challenges around energy, safety, security, productivity and global urbanization. We are uniquely positioned to blend physical products with software to support connected systems that improve buildings, factories, utilities and aircraft and that enable a safer, more comfortable and more productive world. Our solutions enhance the quality of life of people around the globe and create new markets and even new industries.

    Responsibilities

    • Ensure that support services are delivered to customers under the Support contract (including  BGP, BGP+, Digital Sustenance and Connected Services Offering).
    • Manage customer expectations and satisfaction to ensure 100% retention.
    • Establish MOS for key customer accounts (Periodic meetings, WP, PSR)
    • Create/Track SIOP for Digital Sustenance, BGP+ and Connected Services.
    • Customer advocate and HCI Escalation focal point for any issues during Support Contract duration.
    • Deliver Revenue, Billing, collection & CSI as per forecast.
    • Maintain RAIL for key customers and own the RAIL. Coordinate with various Honeywell teams like GTAC, Engineering, Product Managers, LSS, GES, etc for driving all actions to closure.
    • Actively support Sales team to build a strong and quality opportunity pipeline for significant  business growth.
    • Own the delivery of Connected Services Offering including Kick Off Meeting, Periodic Customer Reviews, Planned Upgrades, etc.
    • Own the NPS (Net Promoter Score) for AMS & deploy actions to improve the score.
    • Work closely with GTAC (Global Technical Assistance Centre) team to review aging SRs and develop plans to reduce the SR resolution time.
    • Drive SIOP, EAC & CO management, Revenue forecast & margin improvement
    • Regular interaction & progress reporting with drive weekly project review internal/external meetings
    • Experience in Projects & AMS (After-market services) & Experience in Agile methodologies
    • Work Authorization initiation and change order management
    • Project planning & controls, project resource management
    • Risk identification and mitigation for all projects of designated area
    • Achieve organization Metrics goals for Safety, Quality, Delivery, Cost, Productivity & Customer feedback which are in line with customer & employee satisfaction and Business growth
    • Drive Revenue forecast & margin improvement
    • Follow Leadership Standard Work
    • Drive & facilitate project logistics & Travel
    • Participating in root cause analysis
    • Involve in Pre-sales stage proposal & estimate reviews
    • 25% travelling is envisaged for this role.

    Qualifications

    YOU MUST HAVE 

    • B.E / B.Tech. (Chemical/Petrochemical/Instrumentation/Mechanical/Electronics/IT/CS) with a minimum of 12-15 years of Max. overall professional experience
    • Project management experience (min 8+ years) to handle projects covering the Refinery & Petrochemical sector.
    • Excellent communication Skills
    • Industrial digital transformation projects management experience will be added plus.
    • PMP®, Prince®, CSM®& Azure certification will be added plus.
    • Familiarity with Planning & Scheduling tools (MS Projects/ Primavera) is a must.
    • Proficiency in Microsoft Office (Outlook, Excel, PowerPoint etc.)
    • Self-sufficient Personality & Problem solving attitude.
    • Outstanding coordination skills & Good listener
    • Empathetic negotiation skills
    • Flexible in work assignments (This being dynamic role, the selected candidate must be open to changes in work profile, to meet business requirements)
    • Excellent and demonstrated business and finance acumen
    • Preferably, HCI product background / Exposure is needed (at least 2-3 products)

    #LI-Hybrid

    About Us

    Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

    Job details are sourced from the employer's original posting.

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    About the company

    Randstad Sourceright NA for Honeywell

    Honeywell Automation and Control Solutions (ACS) team members are part of a global, 65,000-employee network of smart and entrepreneurial, hard-working and inquisitive professionals who solve problems every single day. Put simply, our employees create safer, more energy efficient, more secure and more productive environments for our customers around the world.  ACS turnout gear protects firefighters from extreme temperatures; our thermostats keep homeowners comfortable; our security systems ensure the safety and security of facilities from backyard sheds to Las Vegas casinos; our rugged mobile computers track packages and goods as they are shipped across the globe; our sensors measure temperature and pressure in hemodialysis machines and other medical devices.   ACS energy management services have helped big-box retailers achieve double-digit reductions in their peak energy demand, and our process control systems are used in the world's top 50 oil refineries. As much as we are a product and solutions company, we are a technology company. In fact, our technology is in 150 million homes and 10 million buildings. Based in Minneapolis, Minnesota, with operations in more than 100 countries , ACS is organized into seven strategic business units -- five focused on products and two on services and solutions. ACS is an approximately $15 billion division of Honeywell, a Fortune 100 industrial technology company based in Morristown, New Jersey. We'd love to have you consider coming to work with us. We are Honeywell!

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    Industry
    Automation and Control Solutions
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