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    Randstad Sourceright NA for Honeywell

    Automation and Control Solutions

    Sr Tech Supp Professional

    Kowloon, Hong Kong SAR ChinaOn-SiteFull-time5+ yrs experiencePosted 3w ago
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    Job description

    Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

    Responsibilities

    Key accountability:

    • Directly liaise with customers and business users to analyze requirements for solutions and technology in a manner that promotes customer satisfaction
    • Provide ongoing ICT support, such as IT network and system, for the operations team to align with strategic objectives for digital transformation and ensure seamless technology integration
    • Share ICT trends and industry best practices with other professionals and customers to promote continuous improvement
    • Lead the planning and execution of Connected Service projects, ensuring alignment with strategic objectives and customer requirements
    • Investigate and analyze on building trend data, identify issues, and work to provide solutions for our customers’ challenges using Connected Services, such as Forge, BPS, and other relevant technologies.
    • Deliver proactive and measurable outcomes for our customers by focusing on performance enhancement and customer engagement through Connected Services.
    • Adapt to flexible task scheduling and conduct daily reviews of customer sites to ensure effective service delivery and satisfaction

    Qualifications

    Requirements:

    • Solid hands-on experience in IT systems and networking, including support and troubleshooting with a Microsoft server environment, TCP/IP networking, hands-on switch and firewall configuration, and cloud applications connections
    • Understanding of cybersecurity risks and their mitigation strategies
    • Knowledge of IT service management methodologies (such as ITIL) and relevant processes
    • Basic understanding of Internet of Things (IoT), Big Data, cloud technology, and mobile applications
    • Familiarity with Building Management Systems (BMS) is preferred
    • Ability to support project scope of work and conduct capacity planning
    • Effective communication skills and the ability to understand and convey information clearly
    • Fluent in English, Mandarin, and Cantonese is required

    Qualifications:

    • Bachelor Degree or above in Business or Information Technology, or Computer Science or related discipline
    • Minimum of 5 years’ experience in project management, recommended in network infrastructure, system and network administration or IT security management

    Job details are sourced from the employer's original posting.

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    About the company

    Randstad Sourceright NA for Honeywell

    Honeywell Automation and Control Solutions (ACS) team members are part of a global, 65,000-employee network of smart and entrepreneurial, hard-working and inquisitive professionals who solve problems every single day. Put simply, our employees create safer, more energy efficient, more secure and more productive environments for our customers around the world.  ACS turnout gear protects firefighters from extreme temperatures; our thermostats keep homeowners comfortable; our security systems ensure the safety and security of facilities from backyard sheds to Las Vegas casinos; our rugged mobile computers track packages and goods as they are shipped across the globe; our sensors measure temperature and pressure in hemodialysis machines and other medical devices.   ACS energy management services have helped big-box retailers achieve double-digit reductions in their peak energy demand, and our process control systems are used in the world's top 50 oil refineries. As much as we are a product and solutions company, we are a technology company. In fact, our technology is in 150 million homes and 10 million buildings. Based in Minneapolis, Minnesota, with operations in more than 100 countries , ACS is organized into seven strategic business units -- five focused on products and two on services and solutions. ACS is an approximately $15 billion division of Honeywell, a Fortune 100 industrial technology company based in Morristown, New Jersey. We'd love to have you consider coming to work with us. We are Honeywell!

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    Industry
    Automation and Control Solutions
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