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JOB SUMMARY:
Role: GBS NAM MSP Specialists
The Client-Facing MSP Specialist manages day-to-day contingent workforce operations for assigned clients and serves as a key point of contact for client stakeholders, hiring managers, suppliers, and internal teams. The role covers high-volume workforce activity, including blue-collar/industrial populations, with a strong focus on client service, VMS operations, issue resolution, and SLA delivery.
Key Responsibilities:
- Manage the end-to-end contingent worker lifecycle (requisition, onboarding, extensions, offboarding) for high-volume industrial and blue-collar programs.
- Serve as the primary Managed Service Provider (MSP), guiding hiring managers, vendors, and candidates.
- Manage shared support inboxes to proactively resolve daily inquiries and operational escalations.
- Administer workforce activities, work order revisions, and candidate tracking utilizing SAP Fieldglass and VNDLY.
- Monitor program SLAs and fulfillment metrics, and present updates during operational reviews and MBRs/QBRs.
- Process weekly timesheets, expense approvals, tech reimbursements, and state-mandated payments.
- Enforce program compliance by tracking documentation and conducting internal audits to mitigate co-employment risks.
Work Experience:
- Must have 3-7 years of exclusive MSP, VMS, and contingent workforce management experience.
- Prior client-facing MSP experience strongly preferred.
- Hands-on experience with SAP Fieldglass/VNDLY.
- Experience supporting high-volume contingent workforce programs, preferably including blue-collar/industrial.
- Experience working directly with clients, hiring managers, suppliers, and Talent Acquisition teams.
- Experience managing SLAs, escalations, reporting, and operational deliverables.
- Experience working with global stakeholders is a plus.
Knowledge, Skills, and Abilities:
- Strong understanding of MSP/VMS operations and the contingent workforce lifecycle.
- Excellent client communication, stakeholder management, and problem-solving skills.
- Strong inbox management, organization, prioritization, and follow-up skills.
- Ability to manage multiple priorities and high-volume activity while maintaining accuracy.
- Good analytical and reporting skills, including Excel/Google Sheets.
- Ability to handle escalations professionally and drive issues to resolution.
- Ability to work as a team or with minimal supervision
- Strong ownership, attention to detail, and ability to work independently.
- Comfortable working in a fast-paced environment and across different time zones.
- Results oriented
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
