JOB PURPOSE
The Software QA Engineer reports to a QA Lead. The Software QA Engineer will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. He/She will review system requirements and track quality assurance metrics. He/She will also design and implement tests and help in debugging and corrective actions. Ultimately, he/she will monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.
MAIN RESPONSIBILITIES / DUTIES
- Reviews requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Liaises with internal teams (e.g., developers and product managers) to identify system requirements.
- Creates detailed, comprehensive, and well-structured test plans and test cases.
- Performs and takes ownership of the testing activities.
- Designs, develops, and executes automation scripts using defined tools (where applicable).
- Identifies, records, documents thoroughly and tracks bugs.
- Performs thorough regression testing when bugs are resolved.
- Monitors the process of fixing bugs and ensures the success of corrections.
- Investigates the causes of non-conforming software.
- Tracks quality assurance metrics like test execution progress, defect densities and open defect counts.
- Stay up to date with new testing tools and test strategies.
- Receives predetermined work assignments that are subject to a moderate level of control and review.
- Raise flags to QA Lead on needs and opportunities for improvement of Quality practice.
- Follows RAPP IO Agile governance approaches - such as ticket descriptions, metrics, dashboards, and reporting.
- Collaborates with project management teams to ensure successful delivery of projects.
- Follows RAPP IO standards and supports the overall success of this group within the organization.
- Follows process and documentation standards with the end goal of top-efficiency and quality.
- Evaluates and promotes teamwork, initiative, work ethic, values adherence, and reports findings to discipline leads.
- Ensures effective communication and promotes a sense of participation and involvement.
REQUIREMENTS / QUALIFICATIONS
ACADEMIC BACKGROUND
- Desirable: Bachelor's / Master’s degree in Computer Science, Information Systems, Applied Computing, Software Engineering or related field
- SFMC Email Specialist certified
REQUIRED EXPERIENCE
- 0-2 years of experience in software quality assurance.
- Good knowledge of information & communication technologies.
- Knowledge of SQL and scripting.
LANGUAGES
- Full professional proficiency in English.
SKILLS / COMPETENCIES
Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Attentively listens to others.
- Adjusts to fit the audience and the message.
- Provides timely and helpful information to others across the organization.
- Encourages the open expression of diverse ideas and opinions.
Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
- Shows personal commitment and acts to continuously improve.
- Accepts assignments that broaden capabilities.
- Learns from new experiences, from others, and from structured learning.
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Readily acts on challenges, without unnecessary planning.
- Identifies and seizes new opportunities.
- Displays a can-do attitude in good and bad times.
- Steps up to handle tough issues.
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Learns quickly when facing new situations.
- Experiments to find new solutions.
- Takes on the challenge of unfamiliar tasks.
- Extracts lessons learned from failures and mistakes.
SPECIFIC CERTIFICATIONS/SPECIALTIES/COURSEWORK
- Mastery of office productivity tools such as Excel, Word, Visio, and PowerPoint.
WORK ENVIRONMENT DEMANDS
- This job operates in a professional office environment. This role routinely uses standard officeequipment such as computers, smartphones, photocopiers, and filing cabinets.
- May be requested to work overtimeand/ or to travel for special projects.
