Essential Duties & Responsibilities
- Collect, enter, maintain, validate, and reconcile operational data across multiple systems and applications.
- Develop and maintain Excel spreadsheets, trackers, logs, dashboards, and recurring reports.
- Create and utilize Excel PivotTables and other reporting tools to organize data, identify trends, and monitor operational performance.
- Analyze historical and current data to identify patterns, recurring issues, performance gaps, and emerging trends.
- Maintain trend logs and provide regular summaries of key findings to the General Manager.
- Compile daily, weekly, monthly, and ad hoc reports for management review.
- Assist the General Manager with data collection, reporting, presentations, special projects, and other administrative responsibilities.
- Review reports and records for accuracy and proactively identify discrepancies requiring follow-up.
- Learn and efficiently navigate multiple operational software applications and reporting platforms.
- Maintain organized electronic records, files, reports, and supporting documentation.
- Answer incoming telephone calls, provide professional customer service, accurately document concerns, and appropriately route or escalate inquiries.
- Communicate professionally with customers, employees, management, clients, and external stakeholders.
- Maintain confidentiality when handling employee, customer, operational, and business information.
- Perform additional administrative and operational support duties as assigned.
Required Skills & Qualifications
- Intermediate-to-advanced Microsoft Excel proficiency, including PivotTables, formulas, sorting, filtering, data organization, and trend analysis.
- Strong proficiency with Microsoft 365 applications, including Excel, Word, Outlook, PowerPoint, and Teams.
- Demonstrated ability to quickly learn and adapt to unfamiliar software, databases, and technology.
- Ability to interpret data and translate information into meaningful trends, summaries, and reports.
- Strong computer, data-entry, and keyboarding skills with a high degree of speed and accuracy.
- Ability to efficiently navigate multiple applications and computer systems simultaneously.
- Strong analytical and problem-solving skills.
- Exceptional attention to detail and ability to identify data discrepancies.
- Strong organizational and time-management skills with the ability to manage competing priorities.
- Strong written and verbal communication skills.
- Excellent customer service and telephone etiquette.
- Ability to interact professionally with customers and effectively handle questions, concerns, and sensitive situations.
- Ability to work independently, anticipate needs, take initiative, and complete assignments with limited supervision.
Preferred Qualifications
- Previous experience in data administration, operations administration, reporting, business analysis, or a similar role.
- Experience developing reports, trackers, PivotTables, dashboards, or other data-analysis tools.
- Experience working with operational databases, scheduling systems, transportation software, HRIS, ERP, CRM, or similar business applications.
- Experience supporting senior or executive-level management.
- Transportation, transit, logistics, dispatch, call center, or other high-volume operational experience preferred.
Pay: 18 per hour
Key Competencies
Data Analysis | Trend Identification | Microsoft Excel | PivotTables | Reporting | Technology Adaptability | Customer Service | Data Accuracy | Learning Agility | Problem-Solving | Organization | Executive Support
